The food was burnt, when we pointed this out to the sever the cook came out from the kitchen and started arguing with my family about it. Very unprofessional and rude. The good was also extremely overpriced for the service we received. This is probably the worst restaurant in all of Black Hawk county. I have never heard a single good this said about this place. I didn't catch the cooks name, but you sir need to lose your job. I will never recommend this place to anyone. Enter at your own risk.
Meal type
Dinner
Food: 1
Service: 1
Atmosphere: 1
Food was dreadful and the atmosphere was so gloomy. No ambient music so the only thing you could hear was the fridges. Half the drinks didn’t work in the soda machine. Not sure this restaurant represents what the Wahlberg family had in mind because the one I went to in KC was 100 times better.
Meal type
Dinner
Price per person
$20–30
Food: 1
Service: 1
Atmosphere: 1
Hy-Vee is quickly becoming the grocery store that has everything, but only does some of it well. Unfortunately, Wahlburgers is not one of the things done well. It is actually astonishing how poorly run this place is. Yes, I mention Hy-Vee because this restaurant is actually inside the grocery store. That’s not the issue; it’s actually a cool concept. The issue is that Hy-Vee clearly doesn’t care about Wahlburgers anymore and just expects the employees in their fast food service areas to also take care of the restaurant.
First off, we walked in, and there were no employees in the restaurant. No host, no servers, no bartender, no one. You have to go to the entrance in the grocery store to order your food. The girl taking the order was new and figuring it out which is fine, so she had to ask a lot of questions from the employee in Hy-Vee’s kitchen. Then, you seat yourself. The restaurant is apparently divided into casual (no service) or dining (service). It might as well have all been casual because there wasn’t a single server who was working there. Also, there’s no indication which areas are which. Both my wife and I wanted a beer and expected someone would come to the table, but no one did. Eventually, I had to get the grocery kitchen employee to come get a couple beers for us. Here’s a question, what’s stopping someone from just walking behind the bar and taking beers? How do you not staff a bar? There’s alcohol there.
We sat at our booth for awhile and waited. After awhile, the kitchen employee came into the restaurant and saw our number placard on the table and goes “wait, did you guys order Wahlburgers?” He never got sent the order. We ended up telling him to just refund the food, and we went to Five Guy’s across the street. They had employees working there.
I’m sorry, but I’ve seen small-town dive bars run more efficiently than this place. Hy-Vee is a multi-billion dollar company. If you’re not going to care about your restaurant, close it down and put something there you will care about.
Service
Dine in
Meal type
Dinner
Price per person
$10–20
Food: 1
Service: 1
Atmosphere: 3
If you need gluten free DON'T GO HERE. They claimed they had a gluten free bun but it looked the same as everyone else's. When we asked for them to bring out the package so we could check, they said that it was the last GF bun, they had thrown away the package, and WOULD NOT dig through the trash to find it. My husband was only comfortable eating the 2nd attempt at a GF salad after the first one came with croutons and they argued that he could just pick them off. YIKES!
Service
Dine in
Meal type
Dinner
Price per person
$10–20
Food: 1
Service: 1
Atmosphere: 1
If the burger was 1/3 pound, then I'm Julia Child. So small and THIN you could read a newspaper through it. Flavor was somewhere between the paper it was served on and my napkin. Laughable that I was asked how I wanted it cooked. I said medium rare to medium. Hahahahaha. You have to ask yourself what B-list actors know about food. Run, don't walk away from this slop.
P.S.: the photos of their burgers are much more delicious. Another joke.
Service
Dine in
Meal type
Lunch
Price per person
$10–20
Food: 1
Service: 3
Atmosphere: 3
Other than being pricey I thought it was pretty good. The jalapeño wontons were very good, sweet potato tots and cheese curds were delicious, fried chicken sandwich was on the thin side but still good.
Service
Dine in
Went for dinner to this place. Never dined in at a restaurant inside a store. Food was absolutely the worst, ordered egg roll and burgers, they were swimming in excess oil. Flavor was absent. The cook seems have forgotten salt. STAY THE HELL AWAY.
Service
Dine in
Meal type
Dinner
Price per person
$10–20
Went there on 5/12/22 between 6:45pm-7:30pm for the 1st time at a Wahlburgers that went into a former Hy-vee Grille restaurant spot. Your literally jut paying all that money for the name. The chain is owned/run by the 2 unknown brothers who use their famous Hollywood brothers image to help sell for a cut of the profits. Not worth the money!! $30 for a burger & fries with 1 beer. First walked in there is NO SIGNAGE as to how to order or where... you have to ask; the place is obviously designed (and probably used to be) for casual sit-down restaurant where servers would take your order. Went to the bartender since there was no server or signage to seat yourself and she is just leaning at the bar counter on her cell phone avoiding eye contact for a good 30 seconds before finally looking up and telling me you have to order and the same cashier registers as you would from the hot/prepared food sections. Servers would be an improvement otherwise what's the point from just going to a Mcdonalds for a fraction of the cost. Went back to the bar counter to order my beer and waited another few minutes just for the bartender to return. Had the PBJ burger which is shorter than my pinky and looks similar in size to a Mcdonalds double cheeseburger, except costs $14 (not including tax) with fries... ripoff. Not surprising that I'm hearing through the grapevine that Hy-vee is going to discontinue the Wahlburger restaurants in their stores because the company is realizing they are not worth it. This restaurant spot can hold at least 50 people and there was only 9 others that were in before or after I came in.
I went despite the negative reviews on Facebook and the internet I’ve read. So here’s my negative review
1) carelessly forgot my salad. Then didn’t give me dressing. The register lady didn’t even ask what dressing I wanted she didn’t care one bit
2) cold stale fries and the oil was really old you can tell
3) I had to get up in the middle of my meal and refill my drink outside of the restaurant near Starbucks nobody would check on us, the bartender was playing the avoid eye contact game successfully.
4) service was non existent
5) 45 dollars for two burgers, drinks I have to refill myself and a dry salad.
The worst experience. I’m going to Texas Roadhouse tomorrow to make up for this cheat meal. Very irresponsible to consider this a restaurant.
Now I’m reading reviews more recent than mine that’re the same issues. This Hy-Vee is great and they’re lowering themselves with this restaurant.
So here’s my second experience. I asked the waitress for a fork. Her exact words were “get up and get it yourself over there.” I was tired and stopped by here again by accident. Stupid of me.
New location so I take that into consideration, but we did not have a good experience after all the hype. Stopped in on Sunday 15 minutes after the Wahlburgers portion of their restaurant opened (the other part opens early for breakfast). We noticed first off, that the burgers are expensive, IMO. I got the OFD burger at a whopping $15 bucks. It's a double patty half pounder that has bacon so there's definitely some justification for the price but I still thought it was a bit high. We got sides but I can't remember if they were extra -- I think everything is ala carte. Order process is kinda weird if you're getting breakfast you order inside if you are getting WB you have to walk out to a register just outside the store. Wifey got a Jen's chicken sanny. The place was not that busy. There were a few people at the bar (at 11am? Don't judge...lol) and about maybe 7 or 8 small parties and one group of 6. 30 minutes after our order I asked if our food was coming soon (no one bothered to stop during that time to give us an update). The waitress said there were still 5 orders in front of us (!) because they were still serving breakfast, but that our food would be out "shortly". Shortly was 26 minutes later, for nearly an hour wait. The food was not bad and I'm a bang for your buck guy so that's where I felt the prices were a bit much. Burger was pretty good, wifey said chicken was too chunky for a sanny (See pic - I'm not chef but it needed pounded) but it was okay tasting. He onion strings were so-so. My basket of tots were a bit mushy to the point of falling apart when dipped in ketchup. Eh. Food was decent, wait was unacceptable. I did talk to a manager (I'm no Ken, just wanted to ask about the wait) and he told me it's their biggest problem as they are only using one grill (?). I pulled out the old Tommy Boy "Great you've pinpointed it." line (he didn't get it of course). A suggestion would be shut the breakfast down at 11am when WB opens or open WB later when breakfast ends. Or maybe, buy another grill. Weber makes some good ones. You're cooking burgers, don't overthink it.
