I have to say this was the most unprofessional encounter I have ever had. My encounter was with one of the managers "Mike", once I got to the register he starts off with such a poor attitude. It was my first time ordering a specific drink and I didn't know how I should order it, I was asking questions and instead of trying to answer my questions he starts to say "your not ordering this right", rolling his eyes, using an aggressive tone with me. The way he was speaking to me was as if he did not want to do his job or to belittle me. The cherry on top was when he started to CLIP HIS NAILS AT THE REGISTER. That is unsanitary, how could he be allowed to do such thing? The cameras should get checked out on how their employees are at this location because that was absolutely unprofessional and disgusting.
Professionally, what he should've done was to explain to me how the drink is made in order for me to know how I should order it nor CLIP HIS NAILS AT THE REGISTER. Nonetheless, he did not have to be so aggressive with me. I am not sure how a manager like this couldv'e been picked with such poor customer service.
Food: 1
Service: 1
Atmosphere: 1
I ordered the Trenta size of cold drinks today, but it was not full, so I asked them to fill it up. At this time, an older female clerk said to me, "You don't want ice," and then walked away with a refusal. Her attitude was bad and made me feel like I was here to cause trouble. Fortunately, At this time another young female clerk came over and helped me.
I don't want to cause trouble, but I don't want to have this happen again, so please tell me if I order a cold drink without ice, will it be full or not?
Food: 4
Service: 2
Atmosphere: 2
