In accordance with the guests' opinions, waiters serve good beef with broccoli, chow mein and teriyaki chicken here. Degust tasty biscuits at this fast food. Visitors don't highly appreciate tea at Panda Express. This place offers food delivery for the convenience of its customers. Many people suppose that the staff is cool at this place. A number of guests note that the service is fine. The comfortable atmosphere will be a good addition to delicious food and excellent location of this spot. But this fast food is not highly estimated by Google users who provided it a below average rating.
I know I went before the dinner rush where fresh food is pretty much guaranteed, but what I got was absolutely inedible and disgusting. The chicken was incredibly dry and old & you could barely stab it with a real fork, let alone the plastic one. The broccoli beef, the meat you see is what was served 4 pieces & two fragments smaller than my pinky nail. And half of the broccoli was still raw. Now, I like raw broccoli, but not when it is supposed to be cooked, and is only half done. All of it looked as though it had been sitting out for a few hours at least. And the Rangoons were chewy like rubber, also like they'd been sitting under a heat lamp for hours.
I called and requested a refund (I also offered to bring it to them as I was NOT eating this) they said take pictures & throw it away, which I did, and that a manager would call me the following day.
Surprise, surprise, no one called! I called the store, and now employee #2 tells me the manager is out for the week, no one to process refunds, it's just her & a cook. I let her know I'll be there in 20 minutes, please figure out how to do it in the mean time. (Yes, complete Karen, I hate being lied to)
Get to the store, employees try to play ignorant, cook comes up, tries to not speak English but gets across no refunds. I show him the pictures, they offer a "free plate", and I absolutely refuse (everythjng on the line looked awful). I gave in & tried this place once again after over a year because of the same garbage over a year ago. No, just give me my money & we'll be done. I did cuss (not going to lie, after working 52 hours in 4 days, I was NOT in the mood, but I did not cuss AT him, which to me is very different. I just in general have potty mouth, not that it forgives it, but it is what it is) as I was incredibly frustrated, especially with the language barrier and him literally just shrugging his shoulders at me like, "oh, well". No.
In the end, he gave me my $ back, and I'll still be contacting corporate. Again, yes, very Karen, im aware, and right this second idk to be honest. I work hard for my money & get really mad when people knowingly try to give you garbage or screw you over, and then outright lie to you.
Never again Panda Express. Avoid this place like the plague.
Price per person
$10–20
Food: 1
Service: 1
I went in they were very busy and there was a really sweet young lady by the name of Hannah who held me. Very friendly smiling and very happy to help. The cashier by the name of Merla was very RUDE to Hannah and talking very disrespectfully and insulting in front of customers telling her that she needed to do something a certain way and that she has told her twice already. I am a firm believer of you treat people how you want to be treated and the way she was talking to her was out of line and very embarrassing. Merla never smiled one time after waiting in that long line. It seems like she was UPSET to even be at work. If she doesn’t like her job she shouldn’t be there. And then she started speaking in Spanish to another coworker after she said that to Hannah. I feel sorry for her that she has to work in that type of environment!! Management should really do something about this.
Food: 3
Service: 1
Atmosphere: 1
I generally enjoy Panda Express, but the last 3 times I've gone to the one on Beach, they don't have any terriacki chicken. I have gone at 11 am, 2 pm and after 4 pm. There is no reason for them not to have any. I am going to try a different one from now on, hopefully with better results.
Service
Take out
Meal type
Lunch
Price per person
$10–20
Food: 4
Service: 3
Atmosphere: 3
Recommended dishes
Plate
For well paid fast food workers, they are stupid. Never got what I wanted and asked 3 times for a sauce I never got. Had to go back inside for it and got the stink eye. Nice customer service. Had to constantly repeat my order and it still wasn't right. Smh.
Food: 3
Service: 1
Atmosphere: 2
Don't know what the point of online ordering is, when every time I get there after the ready time they don't even start putting it together til you get there. So it's never ready and always involves an added wait, because now u have to wait through the line to tell them you're there, then wait some more for them to put it together... Plus even though we asked for sweet and sour, they failed to mention they were out until after I asked for some extra
Service
Take out
Meal type
Dinner
Price per person
$10–20
Food: 3
Service: 1
If I could give negative stars I would. It actually really irritates me that I have to leave one star for this review. I waited for over 65 minutes in their lobby AFTER my mobile order was supposed to be finished. I talked to 5 different associates 6 different times and they just continued to ignore me. The manager finally showed up from wherever he had been hiding and made my order after the second time I had to ask him. No apology from anybody, no offer of anything. This is without a doubt the absolute worst eating establishment I had EVER been to
Service
Take out
Meal type
Dinner
Price per person
$10–20
Service: 1
Atmosphere: 1
I visited this Panda Express for the first time and was highly impressed with the team in the store. The team members serving up front (Hannah and Michelle) were very engaging and greeted each customer with a smile. Definitely will be returning to this location next time I am in town!
Service
Take out
Meal type
Dinner
Price per person
$10–20
Food: 5
Service: 5
Atmosphere: 5
First time I have ever had to order in the drive thru using a voice automated system. Giving a 1 star due to this, would 1000% rather have an actual human being take my order than talk to a computer. Food was good though.
Food: 4
Service: 1
Atmosphere: 4
Worst location. Don't come here. Sunday night, I sat in the drive thru with 6 cars for 45min until I got my food. It is not "fast" food. Food wasn't that fresh. They didn't have plates available. Not worth the wait. Won't come back.
Service
Take out
Meal type
Dinner
Price per person
$10–20
Food: 2
Service: 1
Atmosphere: 1
Tried several times. Always disappointed, always waited LONG time, left getting angry most of time.
One woman looks like she's in her 50s in this store is always rude and her service is terrible. She's a worst person you could ever get as a server. Rude, never apologize for late service, no greeting for doing business with them, etc, on top of the all the bad experiences about their food.
I'm done, never going back to this store.
Service
Take out
Meal type
Dinner
Price per person
$10–20
Food: 3
Service: 1
Atmosphere: 1
