The food (Stuffed Chicken Breast and Sweet Potato Truffle Fries) was very good and very tasty but that was all that was great, we arrived at 7:00 PM and the waiter took our drink order, it took almost 25 minutes and us calling our waiter to have our food order taken around 7:30 PM and this is where the nightmare begins. 45 minutes in food starts coming in for our table, at around 8:45 a runner asked what was missing and we explained some of our party was missing their food, this is when later on we were told the chicken was made fresh and would last another 20 to 25 minutes. The missing food finally arrived around 9:15 PM, when we checked with management we were told the food is made fresh and was made from the very first time we place the order, in other words 1 hour and 30 minutes for chicken breast. The worst part is that this was a blunt lie and clearly the order was never made or missed as tables around us who arrived later received their food, ate and packed their meals but yet our food but additionally in our own table our family members ate and some left while we still had not received the food. When we asked for compensation all we got was a round of drinks a 10% discount and a round of attitudes. As a service professional, I would have preferred a simple apology and hey we clearly missed your check but instead we were made feel like this was not their issue and we were in the wrong. Will not return and will not recommend to family and friends.
Service
Dine in
Meal type
Dinner
Price per person
$20–30
Food: 5
Service: 1
Atmosphere: 3
Recommended dishes
Pechuga Rellena
When I tell u the food was AMAZING I am not kidding. Two different meals and both were absolutely phenomenal. Bar service was excellent and legit the COLDEST beers I've ever had in a bar. God knows I've had more than most in a bar in at least a dozen states to back that comment up.
Service
Dine in
Meal type
Lunch
Price per person
$20–30
Food: 5
Service: 5
Atmosphere: 5
Such a pleasant place! Always clean and beautiful. The food is amazingly delicious. The customer service is perfect. One of the best places in the western area of the island to escape and indulge yourself.
Food was great, drinks were great. The wait for both was extremely long. 20 minutes for drinks/water, 35 minutes for food. Island time? Maybe? Still give it a shot, maybe my experience was just an outlier.
Service
Dine in
Meal type
Dinner
