I’ve been going to mugz for years and the new ownership pained me so bad. the coffee tastes bitter and unsatisfying, the food tastes like it was bought from great value and smashed together unlike the homemade good taste it used to have. Plus the prices skyrocketing were heartbreaking, as mugz was the most affordable and best coffee place out there.
Food: 1
Service: 4
Atmosphere: 2
I was disappointed that only the drive through was open. Wanted to sit down and enjoy a bite to eat. Not sure the problem. But I won't be able to enjoy their coffee unless they are fully open.
Meal type
Other
This morning service was very slow, we were the only ones in the car line. We ordered two vanilla caramel macchiato’s and the gentlemen took at least 6-7 minutes to get our order out. It’s bad enough you don’t open at 6:30am when you say you do. Then, when we arrived at work the bottom of our coffees looked awful (see pictures). We had to pour these expensive drinks down the drain! And they smelled awful! What were we served? We are (were) usual customers. It is sad to see small business decline in service. Very disappointed.
Service
Take out
Meal type
Other
Price per person
$10–20
Food: 1
Service: 3
Recommended dishes
Caramel Mugziato
I have been coming to Mugz almost daily for around 4 years. Their coffee, food and people that worked there always greeted you with a smile and conversation. With the new ownership everything has changed. The coffee tastes TERRIBLE (caramel mugziato...that I order nearly everyday), the service is BLAH, the food has definitely gone downhill (the breakfast tacos being the main thing I've always got changed big time) and the prices went up. I'm not opposed to paying good money for good coffee/food. Today was my last straw. I will be finding a new coffee shop in the area. I always order my coffee extra hot....today the coffee I received was barely warm. I kept giving the new ownership/people a try because I know it takes time to get things settled, but when I come almost everytime and the coffee tastes terrible and isn't done right (honestly it tastes different almost everytime I come) I can't continue to give money to people that don't care about the quality they are serving. The old ownership cared about its customers and the quality of product that we paid for and received.
I normally don't leave bad reviews...I held out as long as I could hoping that things would get better and they haven't.
Food: 1
Service: 1
Coffee tasted bad. It’s a shame because Mugz has been my go to for years. Noticed a change in owners. Not sure why they thought they had to change the taste of the coffee. I’ll keep an eye on reviews to see if things get better.
Grabbed a regular coffee for drive into town and did not drink it because it taste so bad. Very unusual for me to not drink a caffeinated drink. Gas station coffee is better.
Service
Take out
*** Updated Jan 2024 ***
For the last few years Mugz has been my go to spot for coffee (almost religiously). Their coffee was excellent, the price was fair, and their staff was wonderful.
Mugz was recently sold to a new owner. As with new ownership, you have some changes. Unfortunately, the changes I saw on my visit are going in the wrong direction.
They have changed the large from 20oz to 16oz, but kept the price about the same. So instead of 3 options, you now have two. It might not seem like a big deal, but when your main product is drinks, 3 sizes down to 2 is cutting 1/3 of the options offered to customers. Especially if you're paying the same for less.
This is a red flag for me. I'm unsure if the coffee is different, my wife swears that it is, I'm just not that much of a coffee expert.
I'm happy that they kept the staff, because I really like some of the people, but my fear is that they are taking away the things that made Mugz stand out and that ultimately the staff will suffer if these changes cause the business to fail.
I changed my star rating from 5 to 3 while I figure out if these changes are permanent. I will be looking around for other coffee spots to compare.
I also need to see if other menu items have changed. The menu was different, but this morning my focus was coffee and on that experience they failed.
*** Original ***
I really like this coffee bar. Their coffee is really good, they have great sandwiches, and their staff is really nice. If you're in the Richmond area you should check them out.
Service
Take out
Meal type
Other
Price per person
$10–20
Food: 3
Service: 5
Unfortunately, after five years of coming here, I will have to say farewell. Their coffee tastes absolutely horrible, and I usually never post bad reviews but the new owners will run this business in the ground. i’m currently driving to Starbucks(which I’m not a big fan of) to replace the coffee I just received at mugs.
Very sad to see this happen
Food: 1
Service: 5
Atmosphere: 2
I cannot say enough good things about this place! Coffee is ALWAYS on point, staff is STELLAR, and the food is GREAT!!! :) I go most mornings and it never disappoints. Literally forget Starbucks, Dutch bros, black rock….THIS is the place to go.
Service
Take out
Meal type
Breakfast
Price per person
$1–10
Food: 5
Service: 5
Atmosphere: 5
Recommended dishes
Latte Art
