Very clean and very family friendly. Never have to worry about finding things here they will take care of you right away and show you where your items are and order more if they're out. The gentleman even told me how long it would be before it would be In stock. 10 👍 HyVee great job!
I ordered a gender reveal cake yesterday and the instructions were as easy as they can be. All white cake outside, inside is blue or pink based on the gender, and when the employee asked me what i want on top to say i told her and she wrote it down, i saw it written down when she gave me the paper to wrote down my name and phone number. Called earlier this morning to see if i can change the time for pick up and the lady was super nice and said it wont be a problem! Then two hours later i got a call from the bakery askng for more info since it wasnt really clear on the paper so i explained it again and the person was super nice and said they got it. Went to pick it up today and it was completely different cake on the outside. They have added colorful sprinkles and it was saying something completely different than what i asked for (more specifically it was a cut out picture saying boy or girl) not even close to what i asked for. When i asked the employee who gave me the cake, why the top is different than what i ordered she couldnt really tell me anything and from the way she was responding it seemed like i was out of line to bother her, let me add that i was very nice when i was asking her, then i just okay thank you and went to pay. At the register i saw a manager and decided to tell him what happened and he offered a discount.
I never write reviews but this time was absolutely horrible experience. I mean I explained to two people how i want a plain cake outside , and just a small saying like baby 2024? How and why did they think it was ok to do something completely different than what I ordered?! Very disappointing, was really looking forward to a nice looking cake. Of course, it was important what was inside.
Had the best grocery experience I’ve ever had at Hyvee. The kindest sales associate, Carolyn, helped me extensively and practically toured me around the store. She was extremely helpful, patient, and knowledgeable. Apparently she has been at this location for 15 years! Thanks for quality products and service, Hyvee!
So Peter is an amazing manager. Takes care of customers. If it weren’t for him this store would be getting a 1 star for the poor manager skills of Ella. The merchandisers left a coupon up from a previous week and she didn’t even see either the dates were from last week and told me that I needed a coupon for these paper towels went onto the Hy-Vee app, There’s no coupon I even showed her that and she said well you can have these at 9:49 or these ones at 17.99 or nothing so I went out to my car And I called and I asked for a different manager Peter got on the phone and he took care of me. I went back inside and I got my paper towels. It is not our fault if the merchandisers keep something up that was supposed to be removed and the fact that she didn’t even look at the dates and was all snooty is wrong. She should of said I’ll fix the price and fix the issue. Peter thank you for taking the time to help. I’m glad we got this handled and saw the issue to correct it before it happened to more ppl. Yes in some cases the customer can be wrong but in this case I was not and she should if handled it way differently. I worked in customer service for over ten years and would never treat a customer how she did. Again Peter awesome caring manager. We’ll trained and definitely will go back bc of him. Thank you.
This grocery store is nice and neat and stocked with products. The fruit and vegetables are very fresh. Loved the worker Mrs. Shirley qshe was very nice and can tell she loved her job. So thank you for making me feel welcomed!!!!
Very clean store. I was visiting in the neighborhood for a weekend and I was thoroughly impressed. Friendly staff, checkout was a breeze and all the meat, produce, bakery and fresh fish offerings were extremely fresh.
Always great to go to my local hyvee. I get what I want and need. I recently went to get some strawberry, chocolate covered with a swirl, and a Charcuterie Board made by the famous Tony at 26th and sycamore, it was worth penny to talk things over with the professionals. Thank you Tony and hyvee for making a great party. Here's some pics to confirm.
