The service is regularly horrible. I often walk out after waiting. Several times after I get my medium hot coffee, it's full of grinds. Since I'm driving, I don't discover this until I'm miles away with a mouth full of grinds.
Service
Take out
Meal type
Breakfast
Food: 1
Service: 1
Atmosphere: 3
No priority to drive thru lane. Ordered a coffee on the app, waited in drive thru line for 15 minutes (because you cannot get out of line until you reach a certain point) and walked in to get my drink. Watched four other cars get out of line and drive away
Service
Take out
Meal type
Breakfast
Price per person
$1–10
Service: 1
Atmosphere: 1
I am not normally one to write a review, but this DD sucks - I wish I could give it negative stars. Its by far the worst DD I’ve ever encountered in my life and if it was the only restaurant left in the USA I’d fly to another country just to get something else. The service is awful, the wait time is awful, the orders are wrong more often than not, the food is packaged very sloppily, the store itself is not clean, and so on - it’s been a terrible experience every time I’ve been there which is about 8-10 times in total and 8-10 times too many.
Food: 1
Service: 1
Atmosphere: 1
Third time in a row I’ve gotten a coffee like this. Also asking for cream and sugar like I do at every other dunkin it never tastes the same.
Service
Take out
Meal type
Breakfast
Price per person
$10–20
Food: 1
Service: 3
Atmosphere: 4
I’ve been here for 45 minutes. I order online and I showed it to the lady and she careless enough to told me she cannot find it and then I order again and show it to her and she still cannot find it and then I realized there is two order at the table. After my third order I paid cash and it was mine and she is careless enough to not even look, and that is the manager.
Service
Take out
Meal type
Other
Price per person
$30–50
Food: 3
Service: 1
Atmosphere: 1
It's really oh my gosh. I guess she works alone.I’m so annoying. I'm not coming here again. It's not nice. It's really bad manners. It's annoying to give a star. I'll call the headquarters and complain. She's not even qualified to work.This place is the worst. Customers come,wait and just leave. Isn't that too much? hire another employee again please!!!
Drive through I had to wait for 15/20 min for someone to take my order. I saw so many people leaving because wait time was long. They need friendly and more staff.
Service
Take out
Meal type
Breakfast
Price per person
$10–20
Food: 3
Service: 1
Atmosphere: 1
Its VERY hit or miss depending on when you go and whos working. Ive had very quick pleasant visits and painfully slow visits when only ONE person was there. Today however my dozen donuts were STALE. I give up on this location. Cookeville has never given me stale donuts.
Service
Take out
Meal type
Other
Price per person
$10–20
Food: 3
Service: 3
Atmosphere: 3
Recommended dishes
Donuts
I live five minutes away so I come here a lot but this is the LAST TIME! The food is either over cooked or under cooked. Most of the time the food taste like left overs that has been reheated. My sausage patty for my croissant (toasted to a crisp, why didn’t they just toast another croissant instead of giving me a burnt one?), cheese sausage and egg sandwich was hard, I was in a rush and didn’t have time to come back to complain about my order. At another date, I ordered a Texas toast bacon sandwich and the bacon was underdone. I would take a bite and have to pull because it was stringy like cheese. The managers the one that wears the colored shirts are never nice, never smile, never look happy to see you. The kids that work here however in the white T-shirts are very friendly and sweet I always hope I get them and not the management. Online ordering never works. My order is always made when I get there. I always felt like the management doesn’t care but I toss it up as if they are a new business and having trouble getting it together. I ordered donut fries today and iced tea. The donut fries were dry and hard, NOT like it was fried and meant to be hard, more like heated again too high making it hard because all the moisture is gone . The tea had a funny taste and that’s when I discovered that my lemon they gave was basically rotten. Now I’m convinced they don’t care. Lucky, there’s another Dunkin’ nearby.
