I don't know whether to laugh or cry. The experience was so bad that it's funny.
YOU SHOULD NEVER GO TO THIS COOPER'S BRANCH. There are many other branches close by. Go to any other branch except this one.
I normally love Cooper's cakes. They provide good cakes consistently, however, my experience at this particular branch was so horrendous because of one particular worker.
Firstly, upon walking in the man asks what we'd like. I told him that we have a pick up order. He asks to see the order number, fair enough. Even after telling him my name and which cake we need, he says we need to tell the order number (as if he has it memorized) but fine, I found the order number and told him with no hassle at all, but he already has a strong attitude.
He then leaves the store for 10 minutes getting some juice for another customer. The store is already tiny and because of the delay it now has 5 people standing inside. Still, maybe he had to get the juice from far away so we obviously didn't say anything. We wait our turn which takes another 15 minutes.
Finally once he arrives at us he takes the cake and asks us what we need written on the cake. I had already written what we wanted to write when I ordered the cake. But again, we made no problems. We wrote down what we wanted on the cake and gave him the piece of paper.
God knows what this man thought. What went through his head. We wrote "lots of dua, Ammu & Abbu". This man wrote "LoTs of dud, Ammu & Abbu". I asked him what he wrote. He said with a very big attitude "jeta bolsen oitai likhsi" and I asked to see the note, which very very clearly said "Lots of dua, Ammu & Abbu". However, this man refuses to accept the fact until his own colleague scolds him for being so stupid and tells him to fix it. He then goes on to "fix" it as you can see in the picture.
Once he "fixed" it we were so tired that we just said fine and accepted his mistake. Once he packed the cake before leaving I said very nicely "bhaia Jodi lekha nah bujhte paren ektu ask kore niben next time theke". He starts arguing with a very bad tone saying that we wrote it wrong and that he wrote what we wrote.
At this point I am angry. I stop and before I can say anything, again his colleague begins to scold him a lot. She was incredibly nice and understanding. However, he refused to even listen to her. Finally he just shuts up. I tell her that the writing is terrible, however, I'm still taking the cake since I understand that she tried her best and I just did not have the time.
After coming home and seeing the cake again. Honestly I'm so angry that it's funny. Not only did he write the wrong thing, his handwriting is terrible, his attitude is terrible, he is incredibly slow at his work. I have no doubts that other people have or will complain about him. I hope he gets fired or at least taught some manners.
They should never let this man write on a cake again. The female worker was very nice though and I'm giving the service a 2 star rating just for her.
Service
Take out
Meal type
Dinner
Price per person
৳2,000+
Food: 4
Service: 2
Atmosphere: 1
The quality of food is good specifically cakes. They have a menu from where you can order custom birthday cakes but it has to be at least 2 pounds. They have set designs. You can order in advance.
Service
Take out
Meal type
Other
Price per person
৳200–400
Food: 5
Service: 5
Atmosphere: 5
Recommended dishes
Birthday Cake
