Celebrated my wife's birthday at Balkan Burger. Friendly owner and staff welcomed us. Had an outstanding stuffed with stuff burger. A lovely sourdough bun with a well grilled folded beef patty. Cheesy with fresh tomato, onion and lettuce. Ended the meal with a cappuccino and in house made shortbread, which was probably the best shortbread I have ever tasted. Balkan Burger take burgers to a new level and I cannot wait to try more of their delicious options. Good quality food. 😃
Service
Dine in
Meal type
Dinner
Price per person
R 150–200
Food: 5
Service: 5
Atmosphere: 5
This review is going to be the longest I've ever written. Went to the restaurant because I was attracted by the posters/pictures of burgers I saw next to the entrance. The burgers looked sloppy and greasy and delicious.
My family and I went in. It was empty with only two customers seated - one with two toddlers, and another who was alone. So we were seated at our table and one of the waiters gave us the menu. We asked for a few minutes look at it. We then ordered both our drinks and food at the same time. Some of us opted for milkshakes, while others wanted fruit drinks. First disappointment was them not having ingredients for milkshake. We then all opted for the fruit drinks, except my sister, who wanted coke. On the menu some of the items were not available because, according to the waitress, they're only available during winter time. I don't know why they didn't think to remove them on the menu until such time they are available (another disappointment).
Drinks came and we waited for the food. A 30-minut wait! At that point, we were a hungry, especially my mother, who even wanted us to actually leave.
I called the waitress to the table and asked how long we had to wait for our food. She told me it was still prepared as there was another 'big' order they were preparing. She went to the kitchen to check and came back to tell us to wait two more minutes. Two minutes passed, and the food hadn't arrived. At that point I was ready to leave too. But we waited.
Food eventually arrived. Beautiful burgers for the three of us, and a dish my mother ordered (forgot the name but it also looked delicious. Pictures attached). My burger tasted deliciously, but it was dry. I had to constantly down it with my drink. My mother's dish was burnt at the bottom (another disappointment).
I'm always disappointed when the bill doesn't come with treats (thumbs down). Have to commend them for their interesting way of bringing the bill - I had to ask for the it when it was already in front of me, hahaha.
Anyway that was my disappointing experience at Balkan Burger. Would definitely not dine in again, but order takeaways, continue to shop around the mall, and then go back to collect my order (if I ever decide to eat there again). The overall service was truly bad (but not the worst!). Would have, maybe, understood if the place was packed on that day, but it wasn't, so no excuses for them.
Service
Dine in
Meal type
Lunch
Price per person
R 150–200
Food: 2
Service: 2
Atmosphere: 2
The food was fresh and well prepared. The service was excellent. The staff was very helpful, especially for someone in a wheelchair. You can also buy bread at the store, so breakfast tomorrow is sorted. My husband and I had an awesome evening out.
Service
Dine in
Meal type
Dinner
Price per person
R 150–200
Food: 5
Service: 5
Atmosphere: 5
The food was okay—nothing special, but the food is not worth that money. We order a Balkančići plate, which should be 500g of meat. But we got 8 small hand rolled kebabs. After we asked the waiter if this was a normal portion, she checked with the kitchen and said that was a mistake. Then we already ate everything, and she asked us if we wanted to get four more pieces, and we said that we didn't want, just charge us for the normal order for one plate of Balkancici, not the one we ordered. But in the end, she charged us a full Balkancici plate and gave us four more kebabas. In the end, if there are 12 small kebabs weighing 500g, it is too expensive, because we stayed hungry. I think that is not okay, because at least 500g should be 16 pieces, because a small plate is 8 like in the pictures that they showed us.
Service
Dine in
Meal type
Lunch
Price per person
R 250–300
Food: 3
Service: 2
Atmosphere: 2
Delicious food! Great service with a smile and real value for money...
Service
Dine in
Meal type
Lunch
Price per person
R 250–300
Food: 5
Service: 5
Atmosphere: 5
The owner is an amazing guy...and nice to look at too.
The food take quite long time to be served but I can honestly say it was worth the wait. Went back the next day for more....of the food 😉 what was disappointing however on both occasions they did not have milkshakes!
Service
Dine in
Meal type
Dinner
Price per person
R 150–200
Food: 5
Service: 5
Atmosphere: 5
Recommended dishes
Fries
Visited Balkan Burger again after six months and was happy to try some new homemade dishes from their summer menu. Even though they are famous for their superbly crafted and delicious burgers I have never eaten such a testy and exciting food before. From Rus salad and mince meat and feta and spinach home made pitas to summer cabbage with pork meat and eisbein and Karoo capama and the list goes on. Cakes and milkshakes are delightful additions to the mains. I was truly impressed with the food, service hospitality and charm of the place. Bravo Balkan Burger, keep up the good work and looking forward to my next visit. Stay awesome and blessed 😍💓🎉
Service
Dine in
Meal type
Lunch
Food: 5
Service: 5
Atmosphere: 5
Absolutely delicious and fresh, I would highly recommend Balkan Burger for anyone. You can taste the love and passion in the food. Thank you for an amazing meal and super friendly service. Will always support when I’m in town.
Service
Take out
Meal type
Lunch
Food: 5
Service: 5
Atmosphere: 5
Quite a delightful place to be in. The atmosphere is inviting, the food (the burgers) we had are amazing. The staff and owner are also a delight, very helpful and friendly. A worthwhile experience. 👌
Service
Dine in
Meal type
Lunch
Price per person
R 100–150
Food: 5
Service: 5
Atmosphere: 5
Decided to try something different, little lass who served us was a delight however even though the burger bun was a fresh ciabatta bun the patty tasted as though it was a frozen store bought box type , both wife and I dissapointed, might try it again
Service
Dine in
Meal type
Lunch
Price per person
R 50–100
Food: 3
Service: 4
Atmosphere: 2
Recommended dishes
Add Cheese
