I always order from them and it seems as their service is just dropping this is now the second time I order and never receive my order. I don't know what's happening looks like the more u order the more their service levels drop or they hired new staff which is incompetent. This is now getting to much n is unacceptable for a regular customer.
Food: 4
Service: 1
Atmosphere: 1
Extremely disappointed.
My family and I have given this place so many chances. First, they took two hours to deliver our food and we live a FEW MINUTES away. The second time, they gave us the wrong order. The third time, we stood waiting for our order for over an hour, then when we went to ask about it, we were told that the order was done, yet no one called for us.
There was also a lady that had been there before us who only ordered a parcel of chips, and yet was attended to AFTER our order (1+ after she ordered).
We then stopped buying from them for a few months, but decided to try supporting them again as they are a local business. Was then *extremely* dissapointed once again, as we ordered a steak and cheese gatsby and then got neither STEAK nor CHEESE on it!!! All it has was chips, three pieces of tomato, and shredded up OLD lettuce.
When messaged about it, they didn't even bother to apologise! Can you believe it. Worst "fast" food experiences I've ever had!!
I am EXTREMELY disappointed and we will never be purchasing anything from here ever again. FIX YOUR BUSINESS!! Our people do not deserve this low quality food and nonexistent service considering they are trying to support YOU!
Service
Delivery
Meal type
Dinner
Food: 2
Service: 1
Atmosphere: 1
Delivery was quick ☺️🤲🏼Food is amazing lol grab u a bunny chow from lavis its amazing😫😫😭and that mini gatsby was beautiful
Meal type
Lunch
Price per person
R 100–150
Food: 5
Service: 5
I bought their full house steak Gatsby & beef Salomies, it was amazingly delicious & flavourful. Their service is fast & friendly. On a down note, please guys, respond to your WhatsApp orders promptly. My review is actually 4 & a half stars. Keep it up guys, thumbs up!
PATHETIC SERVICE AND FOOD REALLY NOT THAT GOOD LIKE IT USED TO BE IN THE BEGINNING. My first order was a huge disappointment, i ordered fish parcel, the fish was off- i was promised fresh food, to this day nothing. Today i ordered large hot chips and two buns, the driver arrived- card machine not working, i had to go look for cash, the buns were pressed flat like paper, two types of sauce which i did not even ask for- only to find out it was to disguise the old chips- i sent a complaint , the message was read, an hour later i had to follow up with a call- bare in mind i had a dental operation i cannot eat anything i like, the hot chips is the closest thing to solid foods i can eat and i am shivering of hunger and the lady calls me saying they have limited drivers and the roads are wet and if they cannot delivery my food the next day( which is a Saturday) i am not at the office on a Saturday!! what the hell....then i had to negotiate for my own food which i already paid for.
Best place to get a quick bite if you in the area. Their food just hits different🤤. The Full House Steak Gatsby also known as the Dagwood Gatsby is the best and is highly recommended😝. They also have free delivery facilities🛵. A must visit if you close by. 💪
Your food is excellent... work on your deliveries... dont say 30mins and actually deliver 3hours later.... thats your down fall.
Service
Delivery
Meal type
Dinner
Price per person
R 150–200
Extremely Poor Customer Service.
Placed an order telephonicly at 17H06 which were promised to take approximately 20 minutes to finish .After two hours no delivery took place which prompted another call from myself and I was told there was no order placed for my address. Nobody knew who took the call but the person answering the phone didn't want to offer her name either. I am deeply disappointed in the horrible customer service I received.
