I have been coming to Starbucks 1-2 times a day for many years to get black coffee, spending at least $120 a month. This store was very nice and kind for a long time however recently one of the newer staff are rather hostile. This afternoon I came through the drive thru looking horrible because I just woke up after working 12 hour shifts. I ordered 2 venti black coffees with cream on the side for me and a coworker to enjoy later. When I got to the window the barista attempted to charge me $3 for a short cup of milk. I politely let her know I only needed a small amount for the coffees and she proceeded to dump out the majority of the milk, leaving enough for 1 cup. When she handed me the extremely hot cups of coffee the cups buckled and coffee spilled all over my car and clothes. There was no apology or offer to assist, I had to ask for napkins. When I asked for a new cup of coffee because the one thst spilled all over me, was hot and the cup was wet and leaking and no longer functional she said rudely, “I will give you a tall to replace what spilled.” I said, “are you kidding me?” She then agreed to make a new cup. When I told her the cups are extremely hot and from my understanding policy is to double cup them she again rudely said no, you have to ask for a double cup. There was no apology, no helpfulness just rudeness and meanness. I left the leaking cup on the window ledge and left feeling terrible. The whole experience was very hostile and humiliating, and felt quite confusing and personal, as someone who looks forward to coming to Starbucks daily. As much as I have loved Starbucks I purchased a coffee maker today and will really reconsider before giving them my business again. This is the first negative review I have ever left for any business. I do want to add most of the baristas there are very kind and caring, and love seeing their faces and making small talk, however this experience was so humiliating and strange it made me never want to return.
Food: 1
Service: 1
Atmosphere: 1
I LOVE starbucks and I have never had such poor experience. This starbucks was so dismissive to me. I had a coupon to get a grande hand crated drink for $3. There was no wording on the coupon, even small print it was 3$ off. And that is what the store people tried to convince me ot was. Like I can't read👀. I tried to explain and even show the coupon on the app to those DISMISSIVE store people and they really acted like I was trying to get over. I end up paying $7 dollars for a grande because i had to go, wth??? I will not let this go, I will file a complaint.
Meal type
Other
Price per person
$1–10
Service: 1
I said I wanted to try the new gingerbread oat milk chai but with no chai, espresso instead. she tried to make me look/feel stupid by saying “oh we have that already” I said oh I didn’t see anything like that online or on the menu but okay I’ll have that….What I received was the complete opposite. No foam. & made with whole milk. Not oat milk. Soooooo it wasn’t the same…. She just straight up lied for no reason. Instead of trying to explain to the genius who doesn’t know what she’s talking about, I just threw the sh1t away & ordered something else in the app.
Service
Dine in
Meal type
Breakfast
Price per person
$10–20
Food: 1
Service: 1
Atmosphere: 1
