It is a Starbucks
The coffee is excellent
The food is good
Everything is overpriced
The place is extremely noisy
Service
Take out
Meal type
Breakfast
Price per person
$10–20
Food: 4
Service: 3
Atmosphere: 1
Fantastic cash register service and one of the top drinks I've had made through the years. I always get the same thing so I was very happy. They are literally always busy here and still received the same kindness.
Service
Take out
Meal type
Breakfast
Price per person
$1–10
Food: 5
Service: 5
Atmosphere: 5
Recommended dishes
Frappuccino
Poor management and service. Placed a mobile order 20 min in advance to make it to the movies, after 20 min of waiting asked them where my order is learnt that they are another 20 min behind.
Food: 1
Service: 1
Atmosphere: 1
My experiences with Starbucks literally is keeping me awake not only for being so bad but because Starbucks is among the companies that have gone on the attack for complaining about the company.
I have had many problems with Starbucks over the years and have legitimately called the toll-free number so many times that my number has been blocked.
A related issue to my horrible experience yesterday is that I foolishly continue to pursue bonus offers. I spent roughly 20 total for 4 orders in an hour to get 100 bonus points that did have a $50 value in terms of that amount but still represented half of the points that I need for an $8 Frappuccino. In other words, I spent $20 for a $4 benefit.
Two of the orders were mobile ones, and the other two were at the counter.
My first time at the counter, a tall guy wearing a mask was milling around behind the counter for several minutes before helping me. I, like many customers, hesitate to be labelled a Karen by speaking up. He finally came right to the register and took my order.
I ordered a chocolate croissant and asked that it be kept in the plastic bag because I did not want to eat it then. This was a very difficult concept for the guy getting it. A lesser issue was the store being out of the small shopping bags with the handles.
I noticed on leaving the store that the trash in the condiments area was overflowing but a few employees were doing nothing behind the counter.
On returning 30 minutes later, I saw the same tall guy standing in the doorway of the kitchen area holding two ice scoops and chatting with another employee. He saw me and continued gabbing.
There was a woman standing near the second register, but she did not say anything. I figured that only the tall guy was working the register.
I again patiently was waiting for help when I heard the other woman behind the register ask a woman who came up to it if she could help her.
I then said just a hair more harshly than intended that I was next. The woman at the register did take my order. I twice apologized to the other customer, who validly could have thought that I was being taken care of. The tall guy continued holding the ice scoops and gabbing in the doorway.
It was clear both times that I was at the register that I was waiting for help.
As indicated above, this one really hits home in that customers must not only endure employees literally not doing their jobs but receive lifetime punishments for speaking up.
Service
Take out
Meal type
Breakfast
Price per person
$10–20
Food: 3
Service: 1
Atmosphere: 1
Plan to spend a minimum of 20 minutes waiting for your drink. The place is always trashed.
Service
Take out
Meal type
Breakfast
Price per person
$1–10
Food: 4
Service: 1
Atmosphere: 2
When I walked in, I realized I accidentally placed my online order at a different store. I told staff here the situation and they were understanding and friendly - no word of a lie, they whipped up a replacement order for me in 30 seconds. Thank you for excellent service!!
Service
Take out
Price per person
$1–10
Food: 5
Service: 5
Atmosphere: 5
