I work for a food delivery service and attempted to place the order over the phone with no success. I then attempted to place the order through their app that the automated system sends out and it would not allow me to pay so I then went to the store to place the order, and the young lady who took my order, was very polite. She wrote down the full order to make sure it was correct when I went back in the store to pick up the foodto other workers gave me the food and assured me that it was correct upon arriving to the customer. They notified me that the food was in fact not correct and when I called the store to get it rectified, they requested that I drive back to the customer to pick up the food, then drive to their facility to get the correct order then drive back to deliver the correct food.
Service
Delivery
Meal type
Dinner
Price per person
$50–100
Service: 1
First and last visit. The restaurant was pretty empty and now I know why. Although we were the only people in line, we were not greeted and stood at the counter for quite a while getting rude stares from the staff behind the counter who looked angry to see us. The kid at the meat section said I’m working on this to go order then you can tell me what you want. At which time I told him we’ve never been there, still crickets while we watched him and another person pack up some food.
There was very little meat on the chop block and it did not look the best. The brisket appeared to be boiled and baked and gummy. We should have left right then lol.
Still gave this place a chance. I ordered a stuffed baked potato all the way. The meat slicer really wasn’t helpful in explaining the process he just took a potato out, smashed it and walked away then took the next order. So I walked toward the cashier to the next unfriendly employee and told him I had never been there as well. This kid listed the options for a potato and began to dress it up.
He walked away too to get the meat from a bottom drawer so I wasn’t able to see the contents until he dumped some in my potato. It appears that the scraps and fat from the slicer area are placed into a drawer for the potatoes bc that’s certainly what I got. Old, crispy, fat filled, unseasoned, scraps of regret.
Then to top it off, sprinkles of what appeared to be uncooked bacon. Oh man.
The bacon looked raw and bc it had solidified fat on it just like it looks from the grocery store I touched it and I told the guy that it was ice cold-FROZEN!!!! And he immediately said, it’s not frozen, it’s just cold. Disgusting!
I took the bacon off the potato in front of the cashier and I told her it was frozen with zero reaction. She didn’t even have the decency to remove the bacon from the receipt.
$43.73 (my potato and a 2 meat plate for my spouse) of wasted money.
Their food was also terrible. The brisket was fatty, tasteless and appeared to have been boiled or baked and tasted like a senior center roast. None of their food items were good either.
So last! The bread. How many ways can a place destroy bread? Well, several! The bread had a bad flavor, it was hard on surface from being left to rise too long and deflated when you took a bite.
I wish I had taken pics of the pasty gray color of the meat and the burnt crispy jerky and fatty scraps from the potato.
But the disappointment was beyond.
I’m gonna leave some tips hoping that the owners have no idea how horrible the customer service is at this location, and how careless the staff was to even serve that kind of food to paying customers.
1. Greet the customers and smile
2. If a customer tells you they’ve never been there, put on your best, talk them through the process of ordering and at the very least be nice.
3. Do not serve scraps from a hidden drawer for any item on the menu.
4. Never serve cold meats, frozen meats or if that was some kind of pre cooked refrigerated bacon, it was surely unsafe. Cook the bacon!!!! And make it fresh. Ugh that was the worst.
5. Fix the rolls. Make sure they are the right texture and have flavor.
6. Inject the meats with seasoning and only serve them smoked off a grill. Never ever boil or bake brisket meat, it tastes horrible that way.
This was my family’s first and last visit.
I hope the owners see this. Know that this location needs immediate training on customer service and food handling.
I would not recommend this place. It’s overpriced, the staff was awful and the quality of food was really terrible. Worst bbq I have ever had in my life.
Ps you see that bacon? Why does it look raw and why was it frozen?? Just unacceptable
Service
Dine in
Meal type
Dinner
Price per person
$30–50
Food: 1
Service: 1
Atmosphere: 1
Kieryn and Valeria are the most kind and professional girls! Came in to get a to go order and everything was perfect. I was met with big smiles and it was a great experience! And as always, the food was amazing!
Service
Take out
Meal type
Dinner
Price per person
$20–30
Food: 5
Service: 5
Atmosphere: 5
Recommended dishes
Baked Potato
As Always, Good Times. Great Atmosphere. Family. Clean Establishment. Wonderful Staff And A Nice Manager. And That Tex's Bar-B-Que...
Thank You Spring Creek For Good Times And Use Of The Party Room. Oh Yeah..Don't Forget To Check Out The Sweets Area, Starting At $4.95 You Won't Be Sorry.
Service
Dine in
Meal type
Dinner
Price per person
$10–20
Food: 5
Service: 5
Atmosphere: 5
Recommended dishes
BBQ Ribs
We came for Spirit night for the first time for our kids’ school. The atmosphere was family, of course, and the service was very fast and friendly. The tables and floors could use a bit more attention . Overall I give the food a three stars because the side dishes could use a bit more seasoning. The smoked meats were pretty decent and I must say the hot rolls were the star of the evening. Let’s just say I had to work off those carbs the very next morning. Definitely worth it though. The staff was very friendly and welcoming, so that was especially memorable.
Service
Dine in
Meal type
Dinner
Price per person
$10–20
Food: 3
Service: 5
Atmosphere: 5
I have ordered food previously and have had one issue before that was rectified, but tonight was not that night. I came in at 7:40, no line it wasn't too busy, but steady. I ordered half a pound of brisket and half a pound of sausage. Simple enough. Apparently not! 30 minutes later after being told there was no more regular sausage I get my order. Then was asked by the young lady at the counter if I had already PAID FOR IT!!! Young lady at the counter, why would I sit at a table waiting for over 30 minutes for an order I haven't paid for??? I'll rethink coming back. I know there are tons of BBQ places in Houston that I can go to instead.
Service: 2
Atmosphere: 3
The food is delicious 😋 The staff is very nice and helpful. I do not want to complain, but when you ask someone for something and they tell you "no comprende" it is a bit aggravating. I have zero problems with any ethnicity, but if you work at a place where you will have to, at some point, someone will ask you a question, and you should understand what they say. The person was very nice, and they seemed sorry for not understanding me. It took a few minutes, but I was finally able to get her to understand what I wanted
Service
Dine in
Meal type
Lunch
Price per person
$30–50
Food: 5
Service: 4
Atmosphere: 5
Recommended dishes
BBQ Ribs
You better come get it! Brisket, chicken , green beans, potato salad was ☄️☄️☄️mmacoroni was great! The people are friendly and helpful!
Price per person
$20–30
Food: 5
Service: 5
Atmosphere: 5
This was my first visit here and I must say I was impressed. The place was clean the staff was friendly and helpful and the food tasted great. I do like a good BBQ, I ordered the 3 item plate. Ribs, moist brisket and spicy sausage with a loaded baked potato all for $20. Was more than enough for me because my wife had to help finish it. Couldn't find anything wrong with any of it.
Good place to go eat.
