When you walk in 1 hour and 15 minutes before the closing hour and you hear the employees moan because someone else came in after us that tells me that you don't care enough about the customers or making money. I then went in at 7:10 and all of the chairs were upside down on the tables again, telling me you don't want customers. Primos will hopefully be closed soon. Then we'll hear "it's because of the lock downs" not your horrible customer service
Service
Take out
Meal type
Dinner
Price per person
$10–20
Food: 5
Service: 1
Atmosphere: 1
I have been going to this Primos for a long time and they must be under new management because my most recent experience was awful. We ordered 2 hoagies, both of which were incorrect. We called and asked if they can remake the hoagies and they said sure as long as we bring back the original hoagies. I drove back to the store with the hoagies and was ready to exchange, but the worker said the hoagies are not ready yet, and they will not allow me to exchange anymore. The worker mentioned that she took the order and heard/verified we wanted mayo and only offered to replace one of them. We definitely did not order mayo, also, the cheese was wrong on one of the hoagies too, so I asked again for both to be replaced, but they were not budging. Then I asked for a refund on the order, they said they can not do that as their manager is not available. I have never been to a store before where a refund/return could not be accommodated on top of being told many times that we were in the wrong. AWFUL customer service.
Food: 4
Service: 1
Atmosphere: 1
