I have been a long-time customer of Philz, from Berkeley store since i stayed in the baby area, and now this Mill Calley store after I moved to Marin. Coffee is always good, food is great but I can never understand why staff here is SO RUDE. It's been twice already that I was talked down to by their staff. 1st incident I reached for a cinnamon jar left out on their counter, was told by a staff literally :"NOPE NOPE NOPE PUT THAT BACK" as he stared me down like I was a 3 yo child. Here is sth you can do: put the jars away, or put note saying "staff only", or you can just not leave them on the counter, OR you can politely ask your paying customer to put them back where they belong. Don't have to be so rude? 2nd incident I placed a mobile order to be picked up at 7am but wouldn't make it due to unexpected traffic on the way. I called the store at 7am asking if my order was ready, thinking if it's not done yet, I could ask staff to delay making it. Nobody wants their iced coffee to sit on the counter for 40 minutes, getting all watered down. The staff: "WeLl I DON'T knoW, I jUst WAlked in. Oh It'S rEady, you plAced orDer to be reAdy at 7, so It SHOUld be reaDy at 7, SHOULDNT IT?!?" I was flabbergasted at the freaking sass anf attitude. Dude I'm only asking if my order was ready, if not then delay it, if it's ready then nvm, i will take watered down coffee since i placed the order at 7 and couldn't make it. Freaking chill out lol. But a side note, maybe you can get a mini fridge, so you put ICED mobile order in there and keep it fresh. It's not that uncommon for stores to have that since I've seen it at other coffee/boba shops i go to. I mean, do you care to deliver the freshest, best tasting cup of coffee to your customer? I hope so.
Food: 5
Service: 1
Atmosphere: 5
Very nice staff! Tasty food. No whipping cream and no fancy coffees but worth the visit!
Service
Dine in
Meal type
Breakfast
Price per person
$20–30
Food: 5
Service: 5
Atmosphere: 5
I am not sure why the employees at the Corte madera shop see it necessary to be unkind.
I just called and a woman who refused to give me her name hung up on me.
When I called back Charles or Charlie also hung up.
Are these employees that unhappy?
Best coffee in Marin. Easy to order there or online. Great place to meet friends or get it to go.
Service
Take out
Meal type
Breakfast
Price per person
$1–10
Food: 5
Service: 5
Atmosphere: 5
I had to order on mobile because I was denied service on the counter with my dog in the bag! Would it be hard to tell me to order, pay, wait outside, and notify me that I cannot consume inside? Not very on-brand customer service compared to other locations
Service
Take out
Service: 1
