They steal your money lie to you about your pay dont clean up properly The store director is a two faced liar also and really should be held accountable for what he has done
Several times I have seen the deli department not changing gloves especially after touching their face and fixing their clothes. There was one really gross thing and I called the guy out before he helped someone and he had lame excuse. Store manager was told after I mentioned it to front end manager. Hopefully something will be done.
Not a fan of this jewel.
Debbie was very rude and did not follow policy procedures. I am a caregiver and had to go back home and bring my elderly client into the store to finish his grocery shopping. He can not walk and has fell several times at this jewelry and is a liability. I’m extremely frustrated with how the situation was handled the second time around coming into the store. I did not appreciate her passive, aggressive tone, or body language at me when I came back to check out. The manager handle the matter much better and I appreciated his patience and understanding for the matter but Debbie should check her attitude towards customers that come here. Absolutely ridiculous and will not be returning back here.
Nice jewel. Closest grocery store near the house, however prices are usually higher than other grocery store. Cake from jewel are normally really good.
My favorite Jewel is the one nearest 47
& 90 in Huntley.
From Denise in floral, who will beautifully wrap plants/flowers over a sweet word; to Nan at the desk that can successfully tackle 6 tasks at once, and with a smile! Everyone here is awesome! Even Sam in the bakery! He's so happy to be there, I'll bet he's early for work every day!!
What it all comes down to though, is management. Kevin, the director of that store sets a great example to his team! He has excellent customer service, communication, and management skills; his values reflect through all of his employees. I had the pleasure of walking around the store with Kevin while planning a Christmas dinner for the homeless (in Elgin), and Every single employee that we encountered made sure to say hello to Kevin, and with pleasure! He truly makes a positive impact on all the employees as well as the actual store! He did help tremendously with the Christmas dinner!! Can't say thank you enough!
It's so heartwarming to see someone like Kevin who naturally goes above and beyond to make a difference, not only in the store, but in the world! Kevin, I know that you will get at least 100 extra prayers this Christmas! God bless! 🎄🙌
oh and on my way out, I asked him if he knew where the candy canes were, he instantly said
"aisle 9, top right!!," sure enough, there they were!
A boss that knows things, imagine that! Thanks Kevin and team,
keep up the great work!
This Jewel-Osco was clean and well stocked on my Dec 11, 2023 visit.
Hover there was a glitch in the register self checkout. I purchase an item that was supposed to have a significant discount if tree were purchased. $7.90 total off to be exact. It gave $0.30. The team member had to manually enter the discount.
Billy in the kitchen came through for us. The kitchen was short staffed but Billy was still able to accommodate a large order we had to put together under a short time crunch for a party. The food was fresh and ready when we expected it to be.
Great Jewel, it’s not as new / nice as the brand new Jewel on Reed Road, but it’s still a decent Jewel. The other (Reed Road location) is the best Jewel that I've shopped in. This Jewel has a decent liquor selection, and decent bakery selection. I do prefer the brand new Jewel on Reed Road, but if you are closer to the expressway this is still a great Jewel.
I just had a very poor experience at the pharmacy. The young man (Ryan B) that was closing was very rude and short with me. I went there straight from work to get there as fast as possible, I then had to wait for the person in front of me to finish in the drive thru. By the time I got up to the window it was about 5:05pm and he greeted me by saying "hi, just so you know we close at 5pm." As someone who works in costumer service I've been train to never treat a guest that way, even if they come in at close. He didn't ask me if I had any questions or how many of my medications I was looking for he just gave me everything under my file, which I could have spoke up about but I was so shocked by the initial interaction. Once I had payed I expressed my displeasure with how I was greeted he snapped back at me "I closed at 5." I tried to tell him I was waiting in line when he clicked the microphone off and slammed the closed window shut. I have used many pharmacies in the different towns I've lived and I've never been treated this way at a window. Thank goodness I wasn't struggling with depression and feeling like a burden or someone who struggles with memory loss because he was so disrespectful.
