Holiday has gone steadily down hill since Circle K bought it. The car wash is either broke or the line is 7 or 8 cars deep. The pumps are frequently broken, the payment methods outdated, and lines long inside. The exception is Tina, she is the bright light of the place.
Pumps are never working. If they are working they don’t take cards. Often if you have a card you have to make two trips to the checkout. WASTE OF TIME. AVOID.
Rude employees. My brother went in to put $20 on my card for gas, and while he was in he picked up something for himself that he paid for in cash. He asked the cashier to put $20 on card for gas, and to purchase his stuff separately with cash. Cashier said "you've got a 20 right there, just give me that". My brother told him no, and cashier said "whatever", then proceeded to take his full $20 in cash and put the $2 on my card.
I went in there myself and asked for the issue to be resolved, (charge $18 to my card, and give me cash so I can repay my brother), and I was immediately met with rudeness and hostility. "It's not gonna happen", after already being sworn at. Whether it was incompetence or lazyness, I don't care. Issue never got resolved, and I will not be returning.
Thanks for the unexpected extra trip to the bank tomorrow. At least I have the gas to do it now.
This is, without a doubt, the best gas station in Billings. Friendly service, clean store, great selection of snacks and drinks, and the attendants remember you and welcome you, unlike that sad excuse of a "gas station" of this chain downtown on 27th street that should be bulldozed and have a monument to some local civil rights leader put there in its place to replace the garbage excuse of store which now resides in that spot. If only the management and clerks of that store had the sense to run their store like the fantastic clerks at this store, instead of insulting customers and turning a blind eye to the loitering that is destroying the downtown Holiday. I only have one thing to say about the Holiday on Grand that I wish they would bring back, and that is the A&W. :( I miss going there for lunch, but at least the awesome station is still here. Keep up the good work, and tell the staff at the 27th location to get their act together.
Even though there are always a couple of cashiers, I have never seen more than one of them run a till. The wait line is always 6 people deep. Seriously, don't stop here is you are planning on going inside. Service takes a long time.
Is place was great Derek and Jennifer were really helpful and got us LP even though their pump was not working well. This is a great station. It has a black water dump and water fill.
