So freaking disrespectful..in a small town where you see the same people at our store all the time!!! I'm a 45 YEAR OLD WOMAN. I have frequently visited our store weekly spending anywhere from $200-$400 WEEKLY for my family. So last week I decided to give myself a makeover. I go to Walmart to get my stuff. Makeup has changed so much that I was a bit overwhelmed but very very slowly discussing new products. Then I noticed the SAME TWO employees circling me like a vulture!! Now I know that I'm a faithful customer and I have worked in retail, so I understand some scrutiny. But when they keep it up for 30 min!!! Come on!!! THEY SEE ME SPENDING TONS OF MONEY WEEKLY!! So I only purchased a couple of products (intending to break the bank for the new look) but after I got home, I was shocked at the DISRESPECT ..I have started a food subscription, makeup subscription. And I also have started a household supplies subscription, a pet supplies subscription. Walmart has done it for the LAST time for me!!! BYE FELICIA
So freaking disrespectful..in a small town where you see the same people at our store all the time!!! I'm a 45 YEAR OLD WOMAN. I have frequently visited our store weekly spending anywhere from $200-$400 WEEKLY for my family. So last week I decided to give myself a makeover. I go to Walmart to get my stuff. Makeup has changed so much that I was a bit overwhelmed but very very slowly discussing new products. Then I noticed the SAME TWO employees circling me like a vulture!! Now I know that I'm a faithful customer and I have worked in retail, so I understand some scrutiny. But when they keep it up for 30 min!!! Come on!!! THEY SEE ME SPENDING TONS OF MONEY WEEKLY!! So I only purchased a couple of products (intending to break the bank for the new look) but after I got home, I was shocked at the DISRESPECT ..I have started a food subscription, makeup subscription. And I also have started a household supplies subscription, a pet supplies subscription. Walmart has done it for the LAST time for me!!! BYE FELICIA
This may not be all walmarts but I'm getting annoyed. Sparta Wal-Mart
Purchased a new ninja air fryer in february on sale. Got it home and opened it a couple days later to find out that someone had re-packed their old unit into the box and returned it to the store.
Today, March, I picked up two magnetic wrist straps. Got home and both had been removed. Took the empty boxes back to walmart and the "associate" asked why I didnt open the package to make sure the item was in the SEALED container. The associate continued to complain about the return stating that the return wasn't worth the time.
It's not like these items looked re-packed.
I will now be opening every non food item to make sure what I'm buying is accurately packed and intact.
Since the remodel, you can't find anything you're looking for! It's either been moved to the opposite side of the store from where it used to be OR they no longer carry it! AND 90% of the staff can't tell you where it's at!!!
Really love the service they provide nowadays versus a year ago The store is cleaner has more room to shop through the aisles and customer service has definitely upgraded I look forward to going to the store now more so than I used to for sure
If it wasn't for ordering online and them having the ability to bring all my food and household items to my car I would have to go without. Being unable to go to places and go in is hard for our busy lives. And for others that cannot walk very well. Thank you
Absolutely and unbelievably frustrated
I've become used to the decreased non self checkout.
I've been forced to accept lower customer support since the pandemic.
However today, has put me to the point I will simply not give this Walmart my business anymore
It has to be worth it to drive farther.
I got to the store
I went to bakery.
Noone there
Pushed service bell
No one
Asked an associate for help
They said 'im on my break"
Went to customer service
They requested help over the intercom
Another ten minutes
Now it's been a half hour
So 25 minutes trying to get someone to write a name on a cake
I decide to finish my shopping
Maybe their associates are at lunch
Go to hardware to ask about a drill
No one there
Push help button on counter no help comes
Ask someone
They'll get someone.
Ten minutes
I give up, I have children in school. I have to return home
So disgruntled, I leave to finish up.
I stop in pets to get a kennel for my dog
It's up and stacked so I need help
I look for help.
No help.
Wander six aisles no help.
Go to the meat department and groceries, go back to bakery to try again
Push button
Ask for help
This time there is an associate
With a vest
Fiddling with the baked goods
I say, can you write on a cake
HE SAYS I'm on break.
I really, at this point my frustration overtook
I asked straight out
Then WHY are you wandering around the bakery??
He skiffs, and says go to the service desk
I'm so frustrated, I give up and do
Again
No one comes
Ten minutes later a girl comes
She can't help but she'll get someone who can
Finally have success, but she admits, frustration that it's not her department so while she's there she can't help in HER department.
So I go to check out
You won't believe this
But one register with a cashier
She's sitting on a stool I ask if she can scan the kennel so I don't have to move it
No.
She can't/won't. Unsure
She wouldn't get up and walk around to scan it.
So I rip the sticker off, hand it to her
Have her ring everything and as I'm leaving
The room beside the children's mini arcade?
seven employees.
Four sitting on the FLOOR ON THEIR PHONES.
I actually took pictures see below
Literally more than I saw in the entire store
So while I spent TWO Hours trying to buy things and be a patron, there was no help in FIVE DEPARTMENTS
Now maybe their all being collected for meeting, training, break at the same time
But I have no logical reasoning I can think of that even that, should be going on at one of the busiest times of the day.
And if so, account for it. Staff more that day. Alter the time. Whatever
If you need to train, replace the staff. Hold it at a better time
Pay whom you are training, while others are on the floor
Hold it at a day they are off. Pay for them to do so.
The point is if that many associates aren't working
Than way more than that number in customers aren't being helped.
I'm not the only customer who was frustrated
The people behind me at the 20 items or less were furious to stand waiting for my cashier to run 50 items.
I won't return.
I was late getting my children
Didn't complete half my list for lack of associates to help retrieve items, like the kennel in example
Or mixing paint etc.
Absolutely ridiculous in a rural area to drive an hour round trip to not get the services a store of this magnitude offer.
Pictures of the associates hanging around, for point of reference.
