This place had been hit and miss every time I come here. My last visit was a big miss. The first visit was an incredible experience we came for Mother's Day and had a large group. The wife enjoyed it and we came here for our anniversary and that what a huge miss, my wife's food had to be taken back twice, first the salmon was burned and the steak was raw. So I finished eating and her food was finally brought back, salmon was fine but the steak was once again raw. Not even pink but completely red in the middle. Went again as a large group the day after Christmas and the service and food were excellent, went again just the wife and I because I had a craving for chicken fried chicken, and well we ordered and almost 30 minutes later the waiter said the food was talking so long because my wife ordered a well done steak, another 20 minutes went by and I asked the waiter why it was taking so long to get our order. His response, I don't know, I'm not back there cooking it, so I asked to speak with the manager. The manager also said he didn't know, I told him I knew it didn't take 45 minutes to make a well done steak. He said he would check, but by know I had decided that I just needed to go. So I asked for the check and then left.
Service
Dine in
Meal type
Lunch
Food: 4
Service: 2
Atmosphere: 4
This is my first time coming to saltgrass for Christmas. I usually go to Applebee's no comparisons. But I ordered AT bone steak, me and my daughter and it was not seasoned.
The manager did give me a discount. Do appreciate that. My server she was great her name was zee I really didn't care too much for the 2 ladies. That was working the front desk. They maybe they was ready to get off work. I don't know.
For my appetizer, I did get the fried mushrooms. They were good, but they should have been cooked a little bit longer because the batter. Kept coming off of the mushroom but I worked with it. My granddaughter is 6. She got the chicken tenders and macaroni and cheese. She really liked the macaroni and cheese but the chicken tenders. She said they was all right.
She really didn't eat them Overall, it was good. I may come back again next year for Christmas.
Service
Dine in
Meal type
Dinner
Price per person
$100+
Food: 3
Service: 5
Atmosphere: 3
WHAT IS GOING ON WITH SALT GRASS STEAK HOUSE IN CEDAR HILL? We made dinner reservations there to avoid the New Year's Eve crowd & traffic last year, and everything was wonderful: Good food, good service, good crowd, low traffic impact. So we made reservations there again this year. BIG MISTAKE! No qualms about the food. It wasn't packed, so there was plenty of seating, even if reservations weren't made. But WHAT IN THE NAME OF ALL RESTAURANTS IS GOING ON WITH THE SERVICE???? I'll get straight to the cherry on the top... Our table had no placeholders. I asked our Server to (at least) bring some napkins when the appetizers were served. Well, we got the little "drink" napkins, and still no silverware. I thought, ok I'll be patient, they'll bring it when they bring the food. NO, DIDN'T HAPPEN! Our Server didn't even come back to the table to check on us when our food was brought out. So, we had to go ask the Hostess for placeholders. It took a minute for her to return. During that time, our Server finally showed up again, came over, and asked us if our meal was perfect. We told her we didn't know, we had no utensils to eat with. When the Hostess finally returned, she asked us a question that we'd NEVER heard asked in a restaurant before, in either of our lifetimes.
She said, "We are completely out of silverware, so would you mind using plastic?" Our minds were reeling. We couldn't believe what we were hearing. WHO EATS STEAK WITH PLASTICWARE? Here we are spending well over $100+, and we're asked to eat our steaks with plastic. ABSOLUTELY UNBELIEVABLE!!!! Well, as I mentioned earlier, the restaurant had plenty of seating. I'd already noticed some of the unoccupied tables did have placeholders. So I kindly asked the Hostess if we could please get placeholders from one of those tables. She was kind enough to accommodate us. Well, the Server started checking on us more regularly after that episode. Maybe she thought about how this would affect her tip, at this point; a little too late. However, we did leave a tip, although undeserved, but it wasn't the % I would normally leave for good service.
If you're going to work in Customer Service, SERVE THE CUSTOMERS WITH YOUR BEST, (at least have enough silverware for all of the Customers). WHAT IN THE WORLD? With service continuing at the level we received last night, Salt Grass can't expect Customers to remain satisfied, and faithful Patrons. I thought we would make this a New Year's Eve tradition, but we won't be back next New Year's Eve. Not sure if/when we will ever return. SO DISAPPOINTED.
Service
Dine in
Meal type
Dinner
Price per person
$100+
Food: 4
Service: 1
Atmosphere: 3
Always a pleasant visit! Food always wonderful and service is awesome!!
Service
Dine in
Meal type
Dinner
Price per person
$50–100
Food: 5
Service: 5
Atmosphere: 5
Recommended dishes
Chicken Fried Chicken
