They should have an option for 0 stars. Worst experience with this place. From the moment I walked in, the guy shrugged and rolled his eyes and took several minutes to put on 2 gloves. It took him 19 minutes to make three sandwiches, constantly rolling his eyes when he asked what they wanted on the sandwiches.....moving at a snails pace. I have never seen someone move so incredibly slow which makes me question if he was purposely doing it. There were 5 people behind me waiting, I never would of waited in line that long with one employee taking 19 minutes to make sandwiches. I requested oregano on the BMT and he proceeded to put grated parm on it after I told him that's not oregano, that is grated cheese, oregano is the green flakey stuff. He didn't stop and continued to put it on. Really dude?? The three sandwiches we got were absolutely pathetic. They had barely any ingredients on them and the bread was so stale that when you bit into it, flakes fell off. I've never dealt with such a rude employee before at any restaurant. We have gone to this location dozens of times since moving to this town 7 years ago and have ZERO desire to go back, ever. Would much rather support some local restaurants after this wretched experience.
Service
Take out
Meal type
Dinner
Price per person
$20–30
Food: 1
Service: 1
Atmosphere: 1
Great place to grab a quick bite to eat from a chain. It's one of the few that are actually in the area which is great. My only complaint was the lack of drink options but it is attached to a convenience store so its not much of a problem.
Service
Take out
Meal type
Lunch
Price per person
$10–20
Food: 4
Service: 5
Atmosphere: 4
I love subway but refuse to go to this one anymore after last night. First, the employees continued to stock and clean instead of helping or even acknowledging me while I stood there for almost 5 min. Second, I was told they were completely out of southwest sauce when in reality they admitted after the fact that they would have to go out back and prep some. I said I was not in a rush and would appreciate if they would grab some and got attitude. I was also the only customer there. Then I was told I couldn’t use a 7.99 foot long meal deal because I also purchased a six inch in addition to the foot long that does in fact qualify for the coupon. The cashier scanned my coupon and my total stayed the same. I asked if the coupon worked and the worker said yes. I informed him that the coupon didn’t take any money off and he said it was because I also got a 6 long and that for the coupon to work I had to have only purchased just a footlong by itself. I explained that’s typically not how coupons work. He then admitted that he didn’t know how to ring the coupon up in the computer. He grabbed another more experienced (and I said experienced very hesitantly) employee and the coupon was applied properly. If he didn’t know how to do it, that’s fine. But don’t make up a lie due to lack of knowledge. Everyone needs help sometimes, and that’s fine in my book. Got home, (I live less than 5 min down the road off Williams road) and the sandwich I got was cold. I don’t think the employee even heated the meat on my sandwich up. Lots of chaos for a simple order.
Service
Take out
Meal type
Dinner
Price per person
$1–10
At least one part of the order is wrong, every time. Order has random cookies in place of what you asked for, because they don't have enough out for their orders (or you just won't have as many as you ordered).
This is not new, this has been ongoing for a year or two. Get the staff more support so they can focus on enriching the core function of the business, don't just abandon them. Maybe this would also help retain staff? The Bosnians who owned the franchise next to Dunkin Donuts in Colchester were masterful, there's no reason this location can't be even better.
Service
Take out
Meal type
Dinner
Price per person
$10–20
Staff are great but they make circular sandwiches. I didn't even know it was possible to screw the customer this much by making progressively thinner and thinner sandwiches.
be careful, most employees tryna take your cookies for themselves so double check what you get.. management doesn't really care either, maybe they're in on it too LOL
The workers are very rude just through my sub together it was all over on wrapper because I asked if they could put spinach on it after I asked if they had any then when I was checking out the guy bring from back so I asked if they could put some on it because the lettuce was rotten and the worker just says well it uh s subway referring to the rotten lettuce and I do have witnesses about this
Meal type
Dinner
Price per person
$10–20
