Vraiment horrible, nous avons attendu plus de 40 minutes sans que personne ne nous donne une carte ou nous propose des boissons... l'abandon total, des clients sont arrivés après nous, ils ont également attendu et ils ont fini par se lever pour interpeller le serveur qui a donc fini par prendre leur commande. Nous avons décidé de nous lever de table dans l'ignorance la plus splendide, nous avons fait part de notre mécontentement à l'accueil avant de sortir mais la jeune fille est restée figée sans nous dire un seul mot d'excuse ou pourquoi pas nous trouver solution? Tout le monde avait l'air perdu...Franchement à fuir, ils ne sont pas pro du tout...à mon avis, dîner au Naruto relève de la petite soirée "pile ou face", 1 chance sur 2 d'y manger sans le regretter... Ayez un plan B en tête si vous décidez de le tenter quand même...
Service: 1
Service catastrophique alors que pas beaucoup de monde. On est invisible quand on arrive, on ne retrouve pas notre réservation, plus de 30 min d'attente avant d'être placé sur une table sale pas débarrassé puis à moitié débarrassé... Le bar est bordélique c'est domage il y a du potentiel.... On a fini par aller manger en face.
Service
Dine in
Meal type
Dinner
We had dinner at Naruto with a party of 5. We arrived on time for our reservation and asked for water while being seated. We received our drinks but still no bottled water for the table. We had to ask 3 more times before we received water at which time they asked us to place all food orders (apps & entrees). We weren’t ready to do that so we placed appetizer orders at that time.
We each ordered an appetizer. My edamame came out wrong, and 2 appetizers arrived 20 mins after all the others.
We placed our entree orders and waited and waited and waited. After 50 mins, I got up to ask a server about it because if they hadn’t started our order at that point we were just going to leave and eat elsewhere. Her response to me was that she told me we should’ve ordered everything when we sat down and she repeated twice that she told me. My problem was that the restaurant wasn’t busy and They appeared to have plenty of staff. It seemed to be a severe time management issue.
Our food was good once we finally got it. Our dinner was 3 hours…for sushi! The lack of service and dismissive attitude means we won’t be visiting Naruto in Simpson Bay anytime soon.
Service
Dine in
Meal type
Dinner
Food: 5
Service: 2
Atmosphere: 3
Recommended dishes
Sushi Rolls
New Location Alert!
Moved to Hills Residencies Simpson Bay!
Fresh Sushi!!
Excellent pork belly fried Rice!!
Tried the mochi dessert, it was Exceptional!!
Definitely recommend and the ambience was chill!
Service
Dine in
Meal type
Dinner
Food: 5
Service: 4
Atmosphere: 5
Recommended dishes
Beef Ramen Smoky Volcano Roll and Fried Rice
Decided to go to Naruto at it's new location. I called ahead and was told that it was a bit full but that I should still come. So me and my girlfriend arrived at Naruto, the place looks very nice however we stood inside for about 5 mins and nobody even acknowledged us or even asked us anything. It seemed as though the staff were avoiding us on purpose. So we did not appreciate being ignored like that and we took our buisness elsewhere.
BAD ramen. Good service. I've had ramen around the world - from Tokyo to NYC - and understand that I'm on an island. The noodles were unacceptably soggy (all 5 of us agreed) and the protein very overcooked. I wouldn't write this unless i thought it was worse than instant noodles. It is. Warning for anyone expecting $20+ ramen quality
Service
Dine in
Meal type
Dinner
Food: 1
Service: 5
Atmosphere: 4
Nourriture super bonne rien à redire en revanche quand on arrive avec une réservation et que la personne vous voit arriver mais ne vient pas vous voir,obliger de venir à elle, plus d’une heure pour avoir toutes les boissons à table, qui sont finalement arrivé en même temps que les plats. Les plats arrivent mais pas de couverts ni de serviettes obliger de demander aussi.. Pour débarrasse pareil obliger de nous le faire pour que le serveur pense à les récupérer, enfin je dois oublier encore certains détails, mais c’est dommage parce que le lieu est incroyable la nourriture aussi mais faites vraiment quelque chose sur le personnel car il y a un vrai manque d’organisation et sa peut gâcher tout le reste
Food: 4
Service: 1
Atmosphere: 2
