Learned of your pretzels from a small business lady that is handing them out as a way to boost sales in her store. Lancaster County PA is the land of pretzels and chips. We have 2 hand made pretzel places.
40th anniversary pretzel 12 pack. These are the worst tasting pretzels/snacks I've ever had. Tried to get my daughter or her co-workers to take them, but no one wants them. Martin's Pretzels contacted me privately on Facebook trying to make me feel bad about leaving a bad review, telling me to contact them privately rather than making it public, and crying that it lowers their rating. They messaged me asking what they can do to correct it (on 06/29/2022) and I requested a refund. They asked me for my email address and order number on 06/29/2022 and the next day asked for pictures of the items (guess the order number wasn’t good enough) which I provided. That was on 06/30/2022. Haven't heard from them since. I messaged them again on FB early in the morning on 07/05/2022, and again on 07/06/2022, and again this morning. Still nothing. No response, no refund. Clearly now they're ignoring me and have no intention of "correcting" anything. This bad review now is not only for awful products that taste cheaply processed, burnt and are terribly dry, but for rotten customer service as well.
I am very disappointed with the pretzells that I just received. They almost totally very small bits, almost crumbles, and did not have the taste I expected. Bob Kaiser
I'm a long time customer at the Syracuse regional market. I'm so happy that you make the trip. The gentleman who represents you at the market does a good job!
