Excellent place to shop. Free parking with ample spaces. The store is always clean and well stocked, and the personnel are always happy and helpful. Sale prices are excellent, and the points for shopping help purchase gas at a lower price.
We enjoy shopping at Harris Teeter. The product selection is great and pricing is competitive. The stores are always clean and products are easy to locate. We also like earning and using the fuel point at HT gas stations. We recommend shopping at HT.
This is my 10th year purchasing bone-in rib eye roasts from Harris Teeter, and all has gone pretty well until I started purchasing from this store. For the past two years, I’ve placed custom orders, and they’ve been cut incorrectly. I’ve had to bring back an entire roast because of it. What a waste! However, I can say the customer service always righted the error. This year, I went in, and I asked ahead of time who would be able to cut it correctly to make sure an expensive roast wasn’t wasted. Tammy stepped up right away. What a powerhouse! She knew exactly what I wanted, remembered me from last year, and cut it absolutely perfectly. Not to mention, she has an amazing personality, she’s super kind and friendly, and is such an asset to your team! Customer Service like hers is greatly appreciated, and it makes it a pleasure to shop. Thank you, Tammy, thank you, Manny, for making sure you put me in her capable hands, and thank you, Harris Teeter, for always offering incredible sales on rib roasts during the holiday. I will be a returning customer.
This specific Harris Teeter has bait and switched me for the last time. Every time I do a pick up order they only have 75% of what I ask for and most of the time it's there, as I have gone back and looked and found it. They also do not honor sales promotions. For example, I ordered 2 Dr. PEPPER Zeros and you get 2 free making a total of 4. You can bet I paid for the 2 but only got my 1 free. When I called to speak with the manager he wanted to control the situation in his terms not mine. The reason for this review is to seek out others that have had the same thing happen. My guess is there is a law suit here of promising and not delivering. I'll be speaking with my attorney this week. This is wrongful advertising and there should be processes in place by Corp HT to fix a problem like this and not punish the customer. Reply if this has happened to you.
They used to have the biggest selection of Gluten Free items. I came in today and was told it now has been condensed to a small section and like their other stores around it always has outdated items. This is very dissatisfying as a person who has an extremely hard time finding the items MY BODY can tolerate. So I’m forced to shop elsewhere.
Janet at the customer service/ self checkout lane is great! She helped me a whole lot and was so positive and had a great personality and you can tell she really cares about her customers. Somebody give her a raise Fr !!!!!!
