Edit: Thank you for the refund offer. My intention is to leave feedback that may help. I do not want a refund but thank you very much!
I have been ordering from Grove Street Bakery for years, at least twice per year. Recently ordered a large order for Christmas. They had to adjust the time for pick up by 2 days later. This was all done online and by text. I would have preferred an phone call. All of the cookies were tasty, no problems there. What was disappointing were the $25.00 pecan pie and $9.00 coffee cake for Christmas morning. The coffee cake was tasty with tasty dough layers but had almost zero maple frosting on it and hardly any nuts. It was small as well, which would be ok had it had more substance to it. We had to put butter on it. I would have taken it back if I could have. It was embarrassing to serve. As to the pecan pie, it was the best pecan pie I have ever had, save my Aunts. That is an high compliment! The problem was the crust was over baked so was fairly hard, but the middle was so tasty I would purchase it again. I love supporting local business so I will continue to shop with Grove St Bakery but this go around was off. I never mind paying for quality.
Food: 3
Service: 5
Atmosphere: 5
Unfortunately, over the course of changing ownership, Grove Street Bakery is just another example of a business purchased because of the quality of brand that was built by previous owners, only to be ruined because of the desire of the newest owner to just make money and have ZERO interest in providing customer service or display any passion behind their product. Cost has gone through the roof and unfortunately quality and service are terrible. My family has been a customer since they opened and I have used them regularly for business purposes, as well. Following months of poor customer service upon visits, we recently received a call from them three days before we were to pick up our order, which we placed a month ago,to say they cannot fill a part of the order, we received no assistance in identifying replacement options. We called back the next day to identify the replacement items. We were then told no changes can be made. Since we were only changing due to their inability to fill the original order, we asked to speak to a manager. The individual said they were the manager and no changes would be made to accommodate the replacement of the four breakfast rolls. Never jump to conclusions as to why small local businesses go under. In a case like this one, I will not pay double the price for less quality and zero attempt to provide even minimal customer service. So sad that I can no longer support this local business and will not mourn their departure from the marketplace in the future due to their own inability to offer the bare minimum reciprocation of respect for their customers.
Food: 3
Service: 1
Atmosphere: 1
All I Can Say Is, It's A Hometown Bakery From The Past!!!! ENJOY
Service
Take out
Meal type
Breakfast
Price per person
$10–20
Food: 5
Service: 5
Atmosphere: 5
Recommended dishes
Sugar Cookies
