I recently ordered a birthday cake from Giuseppina's Italian Bakery in South Windsor for my daughter's special day, expecting nothing but the best from a reputed bakery. Unfortunately, the experience turned out to be a huge letdown.
Upon receiving the cake, it was evident that it was undercooked. The layers were soggy and raw, completely ruining the celebration. When I reached out to the bakery with photos and evidence of the undercooked cake, they chose to ignore my concerns entirely, displaying a shocking lack of accountability and customer service.
It's incredibly disappointing to pay a premium price for what was supposed to be a centerpiece of the celebration, only to receive a subpar product and be met with indifference when seeking resolution. I expected better from a bakery with such a supposed reputation, and unfortunately, I won't be returning or recommending Giuseppina's Italian Bakery to anyone in the future.
Food: 1
Service: 2
Atmosphere: 3
As somewhat of a connoisseur of fine baked goods, I have been frequenting this establishment since it opened and continue to be most pleasantly impressed with the quality of their homemade product, their very reasonable pricing, friendly customer service and overall atmosphere. Whether it be a custom cake for a special occasion or a couple of scones, a brownie and some cookies, it is 100% yummy and served with a smile!
Food: 5
Service: 5
Atmosphere: 5
It really saddens me to see so many low reviews with some of you saying things about the owners not being friendly. You really got that out of one visit??? I have been coming here for years, as it is THE BEST place to get cookies, pastries and our favorites (the cannolis and sfogliatelle, hands down the best around). I guess some of you forget that they are actually humans and not robots. I will forever continue to come here for their amazing products, and the only complaint I have is that it's hard to not buy everything there!!
Service
Take out
Meal type
Other
Price per person
$10–20
Recommended dishes
Cannoli
Visited for the first time last Sunday and was pleasantly surprised by the quantity and quality of the offered treats. I bought fudge squares, raspberry turnovers, and tiramisu. Will definitely be returning this Sunday for more Sunday treats.
Service
Take out
Meal type
Other
Price per person
$1–10
Food: 5
Service: 5
Atmosphere: 5
