I don't know why they have such a rude person answering the phone for pickup orders. Her attitude is gross and I won't be back. Also thanks for the rotten produce.
This giant is located in thorndale Plaza on Lincoln Highway. This plaza has several like kohls, chinese take out, pizza shops, etc. There is plenty of parking and easy to get in and get out of the area. The shop has all that you would expect in a grocery store, have got vegetables section that I shop a lot, then usual groceries , canned foods etc, they do have take out section of cooked food not great variety but okay. They do have a sea food section and meat section, too. They have a fruits section and have a great collection of fruits here. Recently shopped for veggies and beverages and always stocked up nice and easy. The bakery section is neat and contains a nice collection. The checkout was easy to get out. Check out this location for your grocery needs, and you will be happy!!!
Usually happy at the Thorndale Giant. We have shopped here for 10 years. This week I purchased a cherry pie for $8.49. It was terrible. No cherries and tasted like jam with corn starch. If it wasn’t Thanksgiving week I would have returned it. Surprised by Giants bakery usually better. Don’t mind paying a lot for a good pie but it was in the trash.
MTrainor
Had to post a new review because I am so thoroughly disgusted right now that this is the last time, I will ever try to shop this store.
I have a sick 9-month-old at home, so I ordered online hoping a simple pickup would help. First available pickup was 7-8 pm, ok no problem. I got the email confirming, got the email it was being "picked", but was told don't go to the store until I get the email that it's completed. Still had not received anything email or text wise by 8 PM and I had to start work. Got a call at 830 wondering where I was. What do you mean where am I, I never got the email saying you people were done with my order. Oh well the system is messing up, ok no problem but there's no way I can make it there before 9 when you close, can I come tomorrow? Yeah, no problem, the earliest would be 8 AM. Sounds good see you tomorrow.
Fiancé goes to pick up the order, oh well we don't hold orders this close to the holidays. What do you mean you don't hold orders; I paid for it and was told I could pick it up. Yeah well, we don't do that, so you'll have to reorder.
So, thank you people of Giant, for the incapability of doing your job and sticking to what you say, because by the time my fiancé got home, I needed to sleep before work again tonight and didn't have time to go out and re shop, or make an order and it be done in time to be picked up. Literally the most basic of jobs, failed.
I only ever shop here out of absolute necessity (which is almost never). The parking lot is huge but the aisles inside the store, not so much. Getting around the store is difficult especially when it's busy which it has been every time I've been there. Checkout has always been lacking and the self-checkout line is usually packed.
This store is amazing. Although I do have one problem. One time I was there it was freezing cold. The last time I was there was hot as heck so they need to get their dang temperature under control. But their produce is a really good. They're meat. Selection is top notch from the butcher. They're fresh. Seafood is amazing. All around. They have top notch selection a little bit more expensive than Cambria county giant eagles but definitely worth it. They are not related to the Giant eagle that I found out.
I rarely come here despite living nearby because of how dirty, overpriced, and out of stock everything usually is but I needed one item and decided to stop in. Boy was that a mistake, it was incredibly congested with the check-out line going all the way to the bakery. With my one item, I decided to check out in an area that was completely empty with nothing going on, the alcohol section on a Sunday morning. There was a cashier named Myka there who was by himself with no customers, I went over to check out. The cashier refused my service unless I was purchasing alcohol despite the incredible congestion and overcrowded front end. I found this incredibly inconvenient especially since he explained that he has responsibilities to take care of. The #1 responsibility at a grocery store is to serve the customer. This may make sense if a customer had a cart full of groceries and the front end was empty, but under the circumstances they should accommodate to help alleviate and move business along. The lack of customer service at this store is astounding and I will continue to avoid this location.
This store has gone downhill so fast. It’s downright disgusting and we’re done! The floors are constantly sticky and nasty even with that robot running around. The self check outs are always dirty and there are no wipes, and the crud that has built up between them is intense. Lately several of them are down every visit, not to mention they are the most aggressive “please place your item in the bagging area” machines around. Produce clearly doesn’t stay cold as it goes bad really fast. The back for the store stinks like fish, the ice cream is always half melted and the deli counter takes half your day. I’ve been shopping at Giants literally my whole life, Pottstown, Phoenixville, Downingtown. This one is by far the worst and still looks like they’re trying to find the bottom. Drive to Wegmans, folks, it’s worth a few extra minutes and it’s cheaper anyway.
The go to grocery shop in the area. It's prices are more reasonable then Acme, Wegmans, and way better than Whole Foods. They usually have more generic options of foods so you also get a better deal. The store could definitely be clean, more organized, and better stocked. There were things they were out of stock on we were looking for but in their defense it was one of the busiest times of the year. I also love that there's a Starbucks in the store
