Let me say that we are fans, big fans. We go to DB quite often. Enough to make the points we get work in our favor. As of late, within the last month, either location has had issues. I order a black tea, Rose City flavor. It should be bright red and have flavor. Today it was brown and missing about 2 inches from the top of being full on a large. Mind you I pulled out and tasted then immediately got back in line as they were not that busy. I was honest with the workers and told them it wasn't up to par. Quite honestly it sucked. They remade it and it was perfect. Kudo on the positive guest recovery. Now, on to the major issues. This keeps happening. I've only had it remade 2 times but still. What's the point in paying for something that quite honestly isn't even close to what you order.
Either you are cutting back on the syrup you put in the tea, getting too much water from the ice bucket without draining it off a bit in the glass before you pour the mixture which waters it down, your tea is made weak and virtually have no flavor there, or it's simply lack of paying attention. I give props when it's due. I firmly believe in a learning curve with new DB workers. I've been there and understand. Come on DB, get it together. Even my husband, who never says anything bad, said quality is slipping.
Service
Take out
Meal type
Other
Price per person
$1–10
Service: 5
Atmosphere: 5
