First off, don’t waste your time with the curbside service. We’ve only done it 3 times, got there at the time that the app says it will be ready, and then just sit there and watch so many cars go through the drive through. Our fault for not learning the first time, but just trying to give the benefit of the doubt. Well, tonight, I got there on time and waited 20 minutes! My wife finally called in there. No apology what so ever.
Not long after, a girl brings the order out. No apology at. I asked a question about the order and I got the snottiest, squinty eyed upward inflection of “What?” as if I just asked the dumbest question ever. When I asked the question again, I got “the receipt is in the bag”. Doubled checked the receipt, confirmed it was correct and she just walks off.
We’ve been coming here for over 30 years and the service just seems to get worse and worse. Seems like management needs to spend some more time training about good customer service…..oh yeah, and how to make Texas Toast instead of buttered bread.
This might just be the last time we go here. For the time it took, we could have gone through the drive through in Colona, been treated better and made it home in the same amount of time. Sorry Geneseo DQ, it’s time for a divorce.
Response: pretty generic response that doesn’t focus on change in any way. Looking at other negative reviews, it’s just the same old thing. Not interested in refunds or free food. Just want to be treated respectfully when I go. That won’t happen here though. Try some true customer service training with respect and kindness DQ!
Service
Take out
Meal type
Dinner
Price per person
$10–20
Food: 3
Service: 1
Atmosphere: 1
The staff was very friendly and polite. The food was hot and juicy. One of the meals came with a sundae. I was asked if I'd like my sundae with the meal or later. When I went back later for the sundae, there were no issues with obtaining it. She had remembered my order. The place was very clean. The patrons were friendly.
Service
Dine in
Meal type
Lunch
Food: 5
Service: 5
Atmosphere: 5
