I would advise managers to train their to-go staff how to speak to customers.
I wanted to order online but had to call in because online orders was not working.
I call. I've ordered the same thing for years. I also read my order from my computer screen. Abby, the woman on the phone read my order back to me but it was wrong. When I corrected her by saying the wings are boneless not traditional, she responded with, "That's not what you said." and continued to have a HORRIBLE attitude. I told her that I know what I said, I've ordered the same thing for years and have NEVER ordered traditional wings, ever. I was dumbfounded when she told me, "that's not what you said." Who responds like that? I feel like a correct response would have been, "I'm sorry, I must have heard you wrong." Especially someone in customer service? I was a server so I always tip well but given her attitude and animosity when I picked up my order, I did not tip. I came earlier than my pickup time and my fries were cold and my wings barely had any sauce. Do better BWW!
Service
Take out
Meal type
Lunch
Price per person
$10–20
Food: 2
Service: 1
Atmosphere: 1
Got sat right away as they weren't busy. I watched as 3 different servers brought food to several tables "auctioning" them off, as they were clearly sent to the wrong tables... every time. Tables that were sat after us received food before us. 45+ minutes for wings when your slow is unacceptable! I watched the guests next to our table get up and walk out over receiving wrong tables food and long wait. When our food finally came the wings were cold and hard as if they sat in the window. The food runner tried giving our food at first 3 tables away that were already eating!!! Then came over and said the wrong table was on the ticket! (SO ALL THE SERVERS WROTE WRONG NUMBERS ON EVERY TABLE!?) Get it together! Second time here since they reopened and it's getting worse. Will not return!
Service
Dine in
Meal type
Dinner
Price per person
$10–20
Food: 1
Service: 1
Atmosphere: 3
I was a regular here that tipped well
and loved coming for the sports on TV.
Last time here the food was absolutely terrible which I made sure my server was aware of in a polite way. No consideration whatsoever on the tab, and really no empathy from the bartender, despite never having complained in probably 20 visits to the place. Really turned me off I have to say.
Price per person
$20–30
Food: 2
Service: 3
Atmosphere: 3
Very disappointed!! I redeem point for part of my meal , but when it was time to pay my points were not redeemed, but gone off my app. Talked to the manager and he said there was nothing he could do. But during this whole time the manager was assisting me to redeem my points. He even said go ahead push the redeem button and I did and it didn't come off my meal and the points weren't added back on my app. This guy said oh well, there is nothing I can do about it!! What the heck he should have taken it off my bill. But no he let me walk out of there pissed and to never go back again. Sad case of a manager if I say so. The worst this is we really like BWW. I guess we will go to a different place for our wings. One unhappy customer.
Service
Dine in
Meal type
Lunch
Price per person
$50–100
Food: 4
Service: 1
Atmosphere: 3
Recommended dishes
Chips and Salsa
Not ever going to place an order ever again j was on hold for more then half my conversation .It’s a shame because I love the food. I got placed on hold 4 times!! Within 11 minutes not because it was busy but because the girl on the phone had no idea what she was doing and then got mad at me because she had to redo the order because she wasn’t listening to what I wanted. I am never satisfied with this place and I here others say the same thing.
Food: 1
Service: 1
Atmosphere: 1
