Shopped for a couple of biographies and some gaming cards. All employees were very helpful and friendly.
Will definitely shop here again I love that there is a starbucks inside.
It's been a while since visiting a Barnes and noble, my daughter enjoys reading and wanted to go and buy a few books, but walking through the store ruffling through vinyl records, cd's, and magazines I felt some nostalgia. I'm glad these stores are still standing.
The manager, Scott, blamed our special needs clients and said that they had destroyed the women’s restroom when he got a complaint about the filthy state of it from 2 older women.
When the 2 women asked for an explanation as to why the restrooms were so dirty, he said, “I’m sorry, we have some special needs adults at the back of the store who probably destroyed it and had a party in there. Thank you for making us aware of this.” Mind you, I was right there with one of my clients when he said this. None of our special needs clients had even used the restroom either. I used the restroom myself when we first got there and can say they were filthy before we even arrived, so Scott blamed them based off of his own assumptions.
When we complained about being blamed to the employee who was sent to clean the restroom in question, she said, “Scott never said that”, then rolled her eyes at us before putting her earbuds back in and going inside the women’s restroom (we sadly didn’t get the woman’s name, but she had dark brown/black hair and wore a dark green cardigan). We were so embarrassed that no one defended us that we ended up leaving. This happened today, on 11/1/23 around 11:30 AM.
Don’t bring your business here- they don’t appreciate it. Not only that, they are all ableist. These special needs individuals cannot defend themselves and were the scapegoats for these employees. They should have admitted to the older women that they failed to keep the restroom clean due to their own incompetence. I will never shop here again. Scott needs to be retrained or fired, and the same goes to the woman who with the dark brown/black hair with the green cardigan who cleaned the restroom in question. A manager and their staff should welcome their customers, but him and his staff managed to make us feel the opposite.
There are hardly any bound paper book stores anymore with the advent of digital content readers. We are very fortunate to have Barnes & Noble nearby. Along with the excellent Santa Clara library system there are plenty of reading and learning opportunities for everyone regardless of income. For birthday and holidays and "just because" days I love to give books with a personal note inside the cover. Halloween is coming....May I suggest a book children just love, "Room On The Broom", by Julia Donaldson. It's fun without being scary and the verse is one children 2-7 love to say along with the reader. Zoom in and pic it up! PS the wonderfully illustrated and bold colors is something not available in digital. Best of all children love to hold the book and trace the characters with their fingers. And that's why printed books should never fade away.
Maybe my review is biased since, well I love books and this store has a lot of them. Either way, I lived this place. Service was helpful and friendly, taking time to answer our many questions and help us find numerous book titles. All the books were tidy, except the poetry section (which I think is ironic), and the store was overall very clean. Atmosphere was great, I had some small chit chat with some other customers about a book, which they helped me find, so yes, overall very good experience.
The goto book store since there aren't many around anymore. Vinyl record prices are a bit steep but that is probably because I am used to used vinyl record store prices. Chill out and get in here for a minute or two. Friendly staff and quick checkout.
