We had an afternoon meal at this location (Aston, PA) a few days before last Christmas, and in the business of reconnecting with relatives, my wife left her purse (with wallet) at this location. Due to our travels and holiday visits, we didn't know she was missing her purse until 3 days later. When we finally called this restaurant, the manager informed us that they had already destroyed personal ID documents and artifacts (driver's license, credit cards, any cards with owner's name, etc.) per company policy, but the purse was ready for pickup. The person explained that the corporate policy was to shred all personal documents after 48-hour period. Because we live in another state, we asked our relatives to pick up the purse and mail it to us. When our relatives when to the restaurant, the purse and wallet were both completely empty. We had cash (about $100 total), a brand new visa gift card (birthday gift for my wife), Panera/Starbucks gift cards with balances, and gift cards to health spa in our town (worth $60). My wife also had prescription medication in her purse. All the items in her purse were shredded and discarded, per manager. This is totally ridiculous. Why would anyone shred cash, gift cards without any identifiable names and prescription medication? We had follow up communication with the corporate representatives, and asked for a copy of the corporate policy, which they refused. Also, they could not let us know exactly what was shredded and other details. Furthermore, they could not reimburse us for any of the lost items since there is no proof of such contents in the purse. Our friends and family were shocked to hear about this policy at Applebees. When I checked with both Chick-fil-A manager, he stated that their corporate policy is to hold personal items in the safe for up to a month, and then donate any items that would not lead to ID theft. Panera Bread has similar policy. It seems to me that Applebees must have problems with employees/managers who have integrity like their competition (Chick-fil-A and Panera Bread). If you’re going to Applebees, don’t leave any personal items behind.
Food: 3
Service: 1
Atmosphere: 2
The food is pretty good and wait time was minimal. It's a little dark for my taste but it is clean and the prices are on par with most restaurants. The staff was awesomely friendly
Service
Take out
Meal type
Dinner
Price per person
$10–20
Food: 4
Service: 5
Atmosphere: 4
Recommended dishes
Menu
The boneless wings & salads are great here. Very friendly staff, especially the hostess with her welcoming smile.
Service
Dine in
Meal type
Lunch
Price per person
$10–20
Food: 5
Service: 5
Atmosphere: 5
Recommended dishes
Mozzarella Sticks
Without a doubt, the worst wings I have ever eaten. Over cooked, dry, too much gristle, poor quality and tasteless. They should be taken off the menu. Not at all like the quality of your other entrees.
Service
Dine in
Meal type
Dinner
Price per person
$30–50
Food: 3
Service: 5
Atmosphere: 4
Although there was no wait, 5 out of the 6 meals were good my daughters steak was not cooked correctly so we sent it back (overcooked) the replacement should have been medium rare, it was literally raw…. Although we got I comped it was a disappointment
Service
Dine in
Meal type
Dinner
Price per person
$20–30
Food: 1
Service: 3
Atmosphere: 5
