I was in a lot of trouble. I was having a severe asthma attack. Crystal noticed me and went way above to help me. I am forever grateful for her. Now that is customer service. Without her compassion and expertise leadership abilities things would have been really bad.
I LOVE LOVE LOVE shopping at my local Albertsons in Murrieta, CA!!! Their staff are always SO friendly & helpful...with anything. Won't go anywhere else really🫠🫠🫠
Albertsons deli baked Mango Habanero chicken is absolutely to die for and so much better/tastier than chicken from other delies/restaurants in town.
Grapes, unfortunately, are really expensive in Albertsons.
Just wanted to say Linda from the deli is awesome. I needed to order some wedges for my stepsons football team and she helped me out. She was so nice patient helpful.. I called day of to say I was running behind and she answered I felt like I’ve known her forever just on how her personality is. She was super friendly she put a smile on my face. Thanks Linda!! Keep being you!
Pretty nice store. I typically go to the 2 in Oceanside since that's where I live. But whenever I'm passing through Fallbrook, I prefer this one. It seems like Albertsons are the only stores that carry the size of Gatorade mix I buy. Overall, staff is friendly. Just be cautious on mornings they're restocking, it seems they get a little too focused on stocking and can miss customers trying to get products on shelves with pallets in the way. They weren't being jerks, they just get busy, I get it.
I’ve been shopping at this location since 2008, when I moved to Fallbrook, nearly every time that I’ve shopped here I’ve had a pleasant experience. Lately, it’s been going downhill. When you arrive at the deli counter or bakery, there will be multiple people behind the counter doing tasks and no one greets you or says that they’ll be with you in a minute. They just pretend no one is there, and don’t help until you wait about 5 minutes and ask.Also, there is a newer cashier, named Kai, the first time I went through his line, he was on the phone the entire time, didn’t greet me, or ask if I wanted bags, or even tell me my total. But when a coworker comes by, he’s very chatty all of the sudden. Then this evening, I went through his line again, and he did not greet me, did not ask if I needed bags, did not tell me the total again, did not even have the courtesy to hang me my bags, watched me struggle to grab them and started being nice to the man behind me. I’m not sure if he’s sexist or just extremely rude. I will not go through his line again. There is a newer cashier though, with longer brown hair and wears it in a pony tail. She’s nice as can be, even when I’m not in her line, I spot her smiling and talking with her customers. Albertsons should not tolerate their employees to be so rude and to ignore their customers.
I am pretty shocked how I was treated at the self checkout. I scanned my few items and placed them in a plastic bag. I entered in my phone number and noticed my coupons didn't come off that I clipped on my account on the Albertsons website, so I clicked the help button. A lady came to me and I explained what happened. Her first words to me were, "first of all, never bag your groceries if you haven't paid for them yet." .......yikes. if that's the case then should you tell your baggers in the regular lane to also not bag anyone's groceries until they have swiped their credit card..?
I showed her my phone, and the coupons I had clipped on my account. She insisted "the website doesn't do that. You're on order delivery. You have to download the app." Which is false, I had my own account and I was not doing an online delivery. I downloaded the app anyways and when I told her that she responded "you don't have time to set all of that up, you can do that at home." Not seeming to care that I've said multiple times that I have an existing account which is why clipping coupons is even possible in the first place. So I easily logged into the app with my existing account and showed her again my clipped coupons. She then accused me of "you just now clipped the coupons at checkout". WOW. That was crazy. Please help me understand how this makes sense when i have been standing here with you for 10 minutes with my very specific items that match the coupons exactly.
She also said I could get her in trouble for honoring Albertsons very own coupons listed on their very own site. With my very own account.
This was a very negative experience and I don't recommend shopping here if you may need any assistance in the store.
The old lady taking her job too seriously in self check out felt the need to cancel my order to allow someone who was standing 15 feet away from the self check out talking to said old lady who takes her job too seriously to check out as she was next in "line". Don't understand why there is a "line" with no sign. I guess the line starts where the old lady who takes her job too seriously is deciding to chat instead of working. Would not recommend self check out if the old lady is working. She was very rude and unprofessional and felt the need to comment on how I spoke which is not okay in 2023. Would hope management talks to their self checkout workers about proper line management and customer service. Major market would not do this.
cleans, shelves stocked, great deli, affordable prices. they also had weekly coupons i could use and new deals on the app. which i highly recommend getting if you show there often. staff was also very nice to its customers and recognized staff members who made achievements such as graduating students or those leaving for college and even promotions.
I ordered a cake for my son's first birthday smash cake. It turned out so cute and perfect! The bakery had everything I could ever want! I will be going back to them for any and all cake needs.
